PEDRO THONG
Kent,Washington
Summary
I am an experienced sales representative with a proven track record of success in meeting and exceeding sales goals. I have a strong knowledge of the products and services I sell, and I am able to build rapport and establish relationships with customers quickly. I have a high level of energy and enthusiasm, and I am able to work independently as well as part of a team. I am self-motivated and thrive in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Inside Sales Team Lead
South West Plumbing
Seattle, WA
2025.06 - 2026.08
- Established and led a new department that consistently exceeded monthly quota goals.
- Delivered exceptional customer service through effective inbound and outbound calls, enhancing customer satisfaction.
- Utilized CRM tools, including ServiceTitan, to manage customer interactions effectively.
- Conducted follow-ups with customers to gather feedback, informing improvements in service delivery.
- Utilized Outlook, MS Teams, and CRM databases like ServiceTitan and Salesforce to streamline customer interactions.
Inside Sales Representative
Safe Streets USA, ADT
2014.01 - 2025.06
- Achieved and exceeded sales goals through targeted strategies and customer engagement
- Developed and maintained strong customer relationships, leading to increased customer loyalty and repeat business
- Utilized strong communication and negotiation skills to close deals and address customer needs effectively
- Ability to work independently and as part of a team
- High level of motivation and self-discipline
- Detail-oriented and organized
- Proficient in Microsoft Office and Salesforce
Inspector Assembly
Boeing
Renton, WA
2019.11 - 2020.08
- Performed routine safety audits on manufacturing equipment and machinery, identifying potential hazards and recommending corrective actions.
- Adjusted equipment and calibrated instruments to meet required tolerances, ensuring compliance and operational reliability.
- Conducted routine safety audits on manufacturing equipment and machinery, identifying hazards and recommending corrective actions to enhance safety protocols.
- Maintained and updated inspection records and databases for historical reference and compliance tracking, supporting regulatory adherence and operational transparency.
Senior Sales Representative
T-Mobile
2013.12 - 2015.12
- Achieved top sales results in the district by consistently meeting and exceeding quotas
- Built and maintained relationships with customers, leading to increased repeat and referral business
- Identified and pursued new sales opportunities, contributing to overall sales growth
- Used a consultative approach to understand customer needs and recommend tailored solutions
- Adept at using technology and social media tools to support sales initiatives
- Track record of success in training and coaching junior sales staff
Crane Operator
U.S. Postal Service
2011.08 - 2013.11
- Identified complex problems and reviewed related information to assist in the development and evaluation of options in order to implement the most appropriate solutions
- Maneuvered in small and tight spaces to position cargo for offloading
- Used appropriate ground support equipment to load and unload cargo aircrafts
- Trained co-workers to successfully operate ground support equipment including Commander Loaders
- Unpackaged and organized offloaded cargo in appropriate departments according to their vessel of origin
Education
Seattle Central College -
Seattle Central College
Seattle, WAHigh School Diploma -
Cleveland High School
Seattle, WASkills
- Effective communication
- Organizational skills
- Time management
- Sales experience
- Customer service expertise
- Relationship management
Timeline
Inside Sales Team Lead
South West Plumbing
2025.06 - 2026.08
Inspector Assembly
Boeing
2019.11 - 2020.08
Inside Sales Representative
Safe Streets USA, ADT
2014.01 - 2025.06
Senior Sales Representative
T-Mobile
2013.12 - 2015.12
Crane Operator
U.S. Postal Service
2011.08 - 2013.11
Seattle Central College -
Seattle Central College
High School Diploma -
Cleveland High School