Pedro Yambo
Homestead,FL
Summary
Driven Artisan and experienced team collaborator, adept in customer service and problem-solving, significantly enhanced customer satisfaction and loyalty. Skilled in multitasking and communication, demonstrated exceptional adaptability and organizational skills across diverse roles. Proven track record of learning quickly, improving operations, and contributing to team success.
Overview
17
17
years of professional experience
Work History
Artisan
Self Employed
Homestead, FL
12.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Offloader
FedEx
Homestead, FL
07.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior Game Advisor
GameStop
Homestead, FL
10.2007 - 12.2018
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to gamers.
- Resolved customer issues promptly, demonstrating professionalism and empathy in all interactions.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
- Looked for ways to improve customer experience, sales and store operation.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Implemented promotional campaigns during special events or product launches to drive sales growth.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
Education
Computer Engineering Technology
Miami Dade College
500 College Terrace, Homestead, FL 33030Diploma -
Lincoln Marti
28800 SW 152nd Ave Homestead, FL 3303307.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Timeline
Artisan
Self Employed
12.2020 - Current
Offloader
FedEx
07.2020 - 12.2020
Senior Game Advisor
GameStop
10.2007 - 12.2018
Computer Engineering Technology
Miami Dade College
Diploma -
Lincoln Marti