Pedro Yzaguirre
Dallas,TX
Summary
Motivated professional with a strong work ethic and adaptability. Proven Ramp Specialist with expertise in ground airline operations, safety compliance, and team management. Demonstrated ability to enhance workflow efficiency and operational excellence. Bilingual communicator skilled in problem-solving and decision-making, consistently achieving high standards in quality control and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Ramp Specialist
Envoy Air Inc an American Airlines company group
Dallas, TX
06.2021 - 05.2025
- Conducted safe ground movement and towing of Envoy's aircraft, ensuring effective start-up procedures.
- Managed a team of four employees focused on aircraft movement operations, and filled in as Assistant Supervisor when needed.
- Assessed compliance with safety standards across company operations.
- Coordinated with airline operations and departments to enhance workflow efficiency.
- Oversaw quality control processes to identify inconsistencies and malfunctions.
- Ensured proper equipment usage based on aircraft type and weight.
- Participated in ongoing training and compliance initiatives to maintain operational excellence.
- Inspected tow tractor and tow bar prior to each use to ensure safety.
Customer Service and Ramp Agent
Envoy Air Inc an American Airlines company group
Laredo, TX
11.2018 - 06.2021
- Directed incoming and outgoing aircraft on taxiway to ensure safe and timely gate operations.
- Managed loading, unloading, sorting, and transferring of baggage, cargo, and company materials weighing up to 75 lbs.
- Operated ground equipment including tugs for gate maneuvers and belt loaders for baggage handling.
- Collaborated with internal teams to guarantee safe and punctual departures.
- Performed interior cleaning of aircraft and serviced lavatories to maintain hygiene standards.
- Checked in passengers at ticket counter and facilitated boarding at gate area.
- Achieved certification for jet bridge operations and BSO standards.
Lead Ticket Agent
G2 Secure Staff
Laredo, TX
06.2017 - 10.2018
- Demonstrated proficiency in human factors, decision making, and safety procedures.
- Managed customer service operations, including baggage handling and jet bridge functions.
- Coordinated with management to ensure adherence to all operational standards.
- Oversaw passenger handling processes to enhance efficiency and satisfaction.
- Maintained thorough understanding of process and procedural information.
- Participated in direct deposits and inventory management for effective station function.
- Ensured compliance with all safety protocols and procedures across station activities.
Perishables Representative
H-E-B Grocery
Laredo, TX
04.2014 - 12.2016
- Delivered superior customer service to enhance customer satisfaction and loyalty.
- Provided expert knowledge of fish market products to assist customers effectively.
- Managed customer orders via telephone and in-person interactions to ensure accuracy.
- Stocked shelves and set up attractive displays to promote product visibility.
- Answered customer inquiries regarding products and offered tailored recommendations.
- Weighed, priced, and packaged selections while maintaining coolers and freezers.
- Achieved company goals consistently each quarter through targeted efforts.
Education
Associate of Applied Science - Biomedical Electronics
Laredo Community College
Laredo, TX05-2018
Skills
- Ground and equipment operations
- Safety compliance and quality control
- Bilingual communication (Spanish)
- Team management and performance improvement
- Communication and collaboration skills
- Inventory management and workflow coordination
- Decision making and operational efficiency
- Expert problem solving
- Proficient in Microsoft Office
Timeline
Ramp Specialist
Envoy Air Inc an American Airlines company group
06.2021 - 05.2025
Customer Service and Ramp Agent
Envoy Air Inc an American Airlines company group
11.2018 - 06.2021
Lead Ticket Agent
G2 Secure Staff
06.2017 - 10.2018
Perishables Representative
H-E-B Grocery
04.2014 - 12.2016
Associate of Applied Science - Biomedical Electronics
Laredo Community College
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