Pedro Angel Rodriguez Munguia
Summary
Detail-oriented professional skilled in conflict resolution and effective communication. Experience in streamlining workflows and ensuring compliance, driving customer satisfaction and operational success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Lil Caesars
Lamont, California
10.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints efficiently, ensuring customer satisfaction and loyalty.
- Implemented operational improvements that streamlined workflow and enhanced overall productivity.
- Upheld company standards and compliance requirements, maintaining operational integrity and safety.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Criminal Justice
Bakersfield College
Bakersfield, CA01-2027
High School Diploma -
Arvin HIgh School
Arvin, CA06-2022
Skills
- Process optimization
- Customer service
- Issue resolution
- Conflict resolution
- Attention to detail
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
Shift Leader
Lil Caesars
10.2022 - Current
Associate of Science - Criminal Justice
Bakersfield College
High School Diploma -
Arvin HIgh School