Kaylana Carlton
Columbus,OH
Summary
Resourceful and attentive Shift Leader with several years of experience, known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
Work History
Shift Leader
Handel's Homemade Ice Cream
Broadview Heights, Ohio
01.2024 - 08.2025
- Supervised daily operations of ice cream shop during busy shifts.
- Trained and mentored new staff on customer service standards.
- Assisted in creating a welcoming atmosphere for customers and staff.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Manager
Dunkin' Donuts
Marion, Ohio
09.2024 - 05.2025
- Supervised daily operations to ensure efficient service and product quality.
- Managed inventory levels and coordinated stock replenishment processes.
- Implemented operational procedures to enhance workflow and productivity.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Ensured compliance with health regulations and safety standards consistently.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Worker
Handel's Homemade Ice Cream
Broadview Heights, Ohio
08.2022 - 12.2023
- Prepared ice cream orders quickly and accurately for customer satisfaction.
- Maintained cleanliness of work area and equipment to ensure food safety.
- Assisted customers with product selections and answered questions effectively.
- Operated cash register and processed transactions with attention to detail.
- Collaborated with team members to manage busy service periods efficiently.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Education
Bachelor of Science - Chemical And Boimolecular Engineering
The Ohio State University
Columbus, OH05-2028
High School Diploma -
Brecksville-Broadview Heights High School
Broadview Heights, OH05-2024
Skills
- Customer service
- Project management
- Process optimization
- Data analysis
- Positive attitude
- Operations support
- Creative problem solving
- Strategic thinking
Languages
English
Native/ Bilingual
German
Limited
References
References available upon request.
Timeline
Manager
Dunkin' Donuts
09.2024 - 05.2025
Shift Leader
Handel's Homemade Ice Cream
01.2024 - 08.2025
Worker
Handel's Homemade Ice Cream
08.2022 - 12.2023
Bachelor of Science - Chemical And Boimolecular Engineering
The Ohio State University
High School Diploma -
Brecksville-Broadview Heights High School
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