Pedro Antonio Avalos

Key IT Supervisor Responsibilities

• Oversaw all IT Staff duties and responsibilities.
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Organized and handled IT projects and services needed to open up new facilities
• Established IT Department goals.
• Help staff continuously improve new IT related skills through coaching and training
• Maintain great communication throughout the IT Department.
• Maintained all duties of the IT-Support Specialist in providing end-to-end user support.

Key IT Supervisor Accomplishments:

• Collaborated with other companies and organizations to organized all IT services and equipment for 8 facilities.
• Reduced ticket system turn around time by 45% through thorough training
• Increased SEO search by 70% collaborating with Marketing Team and Medical Providers to refine their online profiles and the various facility profiles with proper keywords and updated information.

Key IT Specialist Responsibilities:

• Installed, configured, and supported local area network (LAN), wide area network (WAN), and Internet system.
• Provided support and maintenance for servers and VoIP system
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Closed help desk tickets, troubleshot, and resolved desktop issues.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
• Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
• Developed creative design for marketing packages, including print materials, brochures, banners, and signs using Adobe Creative Suite.
• Managed data backups and disaster recovery operations for a 300+ person company.
• Boosted web traffic by revamping websites, improving navigation, adjusting content keywords, and creating visitor engagement forms.
• Designed and executed over 5 websites using WordPress, HTML, and CSS code.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in a knowledge base for support team use.
• Wrote clean, clear, and well-tested VBA code for various projects such as Microsoft Excel and Word Macros, automating various repetitive time-consuming tasks.

Key IT Specialist Accomplishments:

• Modified existing Master Database software, built on Microsoft Access to correct coding errors, upgrade interfaces and improve overall performance.
• Created internal company website for company-wide news updates, How-Tos, and company forms.
• Implemented Ubuntu Server virtual machines to host various projects using MySQL, PHPMyAdmin, Nginx, and PostgreSQL.

Key Network Support Technician Responsibilities:

• Provided all required network documentation to inform management.
• Rewrote and updated group policy with new domain move and domain level raise for HIPAA compliance.
• Installed, configured, and supported local area network (LAN), wide area network (WAN), and Internet system.
• Managed data backups and disaster recovery operations for a 50-person company.
• Closed help desk tickets, troubleshot, and resolved desktop issues.
• Determined hardware and network system issues using effective troubleshooting techniques.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Job position entailed, but was not limited to.
• Built and managed a fresh domain network to correspond with HIPPA compliance.
• Maintained monthly service on all computers on the network.
• Cleaning out the internals of the computers.
• Clearing out cookies and temporary files, as well as repairing any kind of registry errors.
• Creating solutions for simple questions having to do with MS Office products or any other concerns that arise.
• Managing server backups.

Key Computer Repair Business Partner Responsibilities:

• Engaged in marketing projects at all stages, including conceptual planning, schedule management, and final implementation.
• Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
• Created service level agreement for IT operational functions including help desk operations.
• Monitored customer accounts, ledgers, POS systems, and contracts to comply with regulatory requirements and policy standards.
• Disassembled computers to perform diagnostics and check for repair needs.
• Researched and identified problems with computers and advised clients on plans of action.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Updated and installed new software on desktop and laptop computers to maintain the latest technology.
• Maintained various company computers; troubleshooting and performing needed repairs.

Key Computer Repair Technician:

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Filled out service orders for each customer, descriptively explaining what was done for the repair of their computer.
• Disassembled computers to perform diagnostics and check for repair needs.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Trained customers on machine use and maintenance.
• Linked computers to peripheral equipment, including printers and scanners.
• Maintained and repaired peripheral equipment such as motherboards and LCD screens, recommending upgrades and replacements.

Key Computer Salesman/Service Writer Responsibilities:

• Assisted Geek Squad Technicians with installations of antivirus and optimizations.
• Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in Geek Squad Services and computer component products.
• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies, and security standards.

Key Computer Salesman/Service Writer Accomplishments:

• Was awarded employee of the month within three months working there
• Was entrusted to work with Best Buy's Project Team to assist in the departments' new layout