Pedro L Diaz Mena
Lehigh Acres,FL
Summary
Seasoned Water Systems Service Technician and former Small Business Owner with a proven track record at Franklin Electric. Excelled in customer service and system installation, enhancing customer satisfaction and expanding client base through exceptional service and technical expertise. Skilled in troubleshooting and preventive maintenance, fostering continuous improvement and safety.
Knowledgeable in sales associate with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
19
19
years of professional experience
Work History
Water Systems Service Technician
Franklin Electric
09.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Small Business Owner
H2O Source
11.2005 - 09.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
Education
Associate of Arts - Marine Maintenance And Ship Repair
Robert Morgan Educational Center
Miami FL01-1992
GED -
SouthWest Senior High School
Miami, FL05-1986
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Problem and issue resolution
- System installation
- Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
Water Systems Service Technician
Franklin Electric
09.2022 - Current
Small Business Owner
H2O Source
11.2005 - 09.2022
Associate of Arts - Marine Maintenance And Ship Repair
Robert Morgan Educational Center
GED -
SouthWest Senior High School
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