Pedro Gonzalez
Miami,FL
Summary
Accomplished Telecommunications professional skilled in coordinating systems upgrades, software, and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with many years of industry experience.
Overview
15
15
years of professional experience
Work History
Wire Technician
Pedro P. Gonzalez
Miami, FL
12.2017 - Current
- Detail oriented worker with more than 7 years in the Telecommunications industry
- Proficient in a range of Telecommunications skills
- Worked with cat5/cat6 cable, coax, and optical fiber
- Installed/serviced temporary and permanent satellite fixtures in commercial and residential areas
- Adept in using multi-meter in relations to checking copper network.
- Skilled in OTDR usage and interpretation with VIAVI products
- Trained and Oriented new technicians in various aspects
- Investigated customer complaints related to service interruptions or other technical issues.
- Installed and configured telecommunications equipment, including modems, routers, switches, and cables.
- Provided technical support for end users with network connectivity issues.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Worked to provide VOIP service in residential and commercial businesses
- Installed cable television service through means of IPTV and satellite
- Distributed internet service through means of copper and optical fiber networks
- Installed/Serviced Residential Gateways
- Completed work orders in a timely fashion
- Applied learned knowledge of telecommunications to provide the best service possible for all clients
- Demonstrated adeptness in self-directed work as well as collaborative projects.
Customer Service Representative
Check Cashing USA
Miami
06.2009 - 12.2016
- Helped to achieve increases in sales
- Communicated effectively with colleagues and superiors
- Developed sales campaigns and made calls to potential customers.
Apprentice Electrician
Miami
- Aided in construction goals by providing high quality and error free electrical work
- Routed/pulled electrical cable in rough installations and conduits
- Wired electrical outlets and switches
- Installed electrical components in residential houses.
Skills
- Adaptability
- Strong Decision Making Skills
- Excellent Communication Skills
- Experience with Multi-meters & Analyzers
- Network design
- VoIP Systems
- Device Installation
- Customer Support
- Sales Support
- Configuring equipment
- Troubleshooting and repair
- Configuring devices
- Diagnosing issues
- Safety awareness
- Instructing customers
- Writing reports
- Network configuration
- Electrical Wiring
Accomplishments
- Lead Technician
- Safety Advocate
- Designated Trainer
References
References available upon request.
Timeline
Wire Technician
Pedro P. Gonzalez
12.2017 - Current
Customer Service Representative
Check Cashing USA
06.2009 - 12.2016
Apprentice Electrician
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