Pradeep +19729559694

• Worked with project managers, developers, quality assurance and customers to resolve technical issues.

· Create database schemas for Pega installation, provide required grants for successful installation

· Involved in requirements gathering based on the company’s client business requirements and use cases available and help in root cause analysis.

· Deployment from Dev to Live Environment through our Root to Live Process for applications. Experience in Deploying code both manually and using UDeploy Tool.

· Install Pega latest stable version into the database schemas

· Install application servers - Tomcat Application server and WebSphere Liberty Profile

· Configure application servers and Pega applications as per the Application requirement and Anthem standards

· Create and install Keystores and certificates on each server

· Install of Pega Frameworks in each environment as per the application requirement

· Install SMA and AES tools to monitor the performance of Pega applications and all the server nodes.

· Install IBM HTTP webservers and Site-minder agent

· Create Operator IDs for the application users and provide the necessary access.

· Work with F5 team to configure the SSO URLs

· Code deployments from Development environment to all the higher environments

· Execute of SQL scripts and queries provided by the Development team in all the environments

· Install Hotfixes on each environment based on the application requirement

· Install the latest versions of Pega on PoC servers and work with development team to test the Compatibility if code with latest versions

· Update or upgrade the Pega version in each environment

· Upgrade the Application Server to latest versions

· Installation and configuration of Monitoring tools to monitor the delivered environments

· Configure alerts at each server and JVM level to report issues with each

· Suggest and implement modifications that can improve the application server performance for the user interface

· Monitor the application and provide suggestions to Application team for improving application performance.

• Create database schemas for Pega installation, provide required grants for successful installation
• Involved in requirements gathering based on the company’s client business requirements and use cases available and help in root cause analysis
• Deployment from Dev to Live Environment through our Root to Live Process for applications
• Experience in Deploying code both manually and using UDeploy Tool
• Install Pega latest stable version into the database schemas
• Install application servers - Tomcat Application server and WebSphere Liberty Profile
• Configure application servers and Pega applications as per the Application requirement and Anthem standards
• Create and install Keystores and certificates on each server
• Install of Pega Frameworks in each environment as per the application requirement
• Install SMA and AES tools to monitor the performance of Pega applications and all the server nodes
• Install IBM HTTP webservers and Site-minder agent
• Create Operator IDs for the application users and provide the necessary access
• Work with F5 team to configure the SSO URLs
• Code deployments from Development environment to all the higher environments
• Execute of SQL scripts and queries provided by the Development team in all the environments
• Install Hotfixes on each environment based on the application requirement
• Install the latest versions of Pega on PoC servers and work with development team to test the Compatibility if code with latest versions

· SSO configuration (SAML 2.0) for Pega Application.

· Configuring Jenkins Deployment automation in Pega Environment using PRPCUtils tool.

· Deployed Application code in Pega, WebSphere manually and by using tools.

· Created Splunk Dashboards to for active monitoring.

· Used PLA during Root Cause Analysis for various Problems.

· Analysing Thread Dumps for slowness and Requestor lock exceptions.

· Basic DB operations – Truncating the cache tables, listing the content of a DB Table.

· Worked on Back Out testing for Production releases.

· Lock and Roll Activity in Pega for Every release.

· Tracing the user session in case of issues and working closely with Dev and downstream/ Upstream teams to get it fixed.

· Performed Daily Health Check of the Environment which includes creating Alerts for Health parameters, manually monitoring, and keeping the environment healthy 24/7.

· Working with various upstream and downstream technology vendors to fix various issues in the Environment and ensuring the availability of all the functionalities in our applications.

· Worked on SMA (Pega 7.x and lower) and Admin Studio to check Agents, Agent Queues, Listeners, User Info, Requester Info, Cache, Queue Processors and fixing them whenever required.

· Working on clipboard to check the Case Info and solving the issues.

· Working on providing Data files to Business by running Bix and monitoring the run process and fixing it in case of any issues.

· Provide guidance to application monitoring and performance teams from pega perspective.

· Validate functional and non-functional requirements for Pega applications.

· Provided QA, UAT and Production support.

· Work with leaders of cross-functional teams to share process improvements from Pega perspective

· Lead validation for all types of testing and support activities related to implementation, transition, and warranty.

· Involve in Release planning by creating product rules and deployment to higher environments.

· Lead to resolve any performance issues that are related to Pega

· Assist in release and code migration planning process to all environments

· Experience with deployment processes in Enterprise systems perform
code branching and manage parallel development process.

· Skim and maintain Pega system health.

· Deployment of HFixes or patches if any across all environments

· Perform system administration and monitoring of non-production environment and as a single point of contact own Pega specific environment and system issues for triaging and resolution

· Experience with rules archive and purge process

· Worked on configuring connection factories and queue configuration setup in non-prod environments in the WebSphere application server

· Owned WAS for the DEV and QA environments for restart and other configurations.

· Provide round-the-clock support for Production environment and support all the lower environments for all kinds of Pega related issues, Server issues and database issues