Peggy Amsden
Bristol,NH
Summary
Driven Certified Medical Assistant with a proven track record at Mid-State Health Center, excelling in patient care and vaccine management. Awarded for excellence in vaccine management, demonstrating expertise in HIPAA compliance and exceptional interpersonal skills. Successfully implemented electronic health records, enhancing patient experience and operational efficiency.
Overview
32
32
years of professional experience
Work History
Certified Medical Assistant
Mid-State Health Center
01.2012 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Administered medications and vaccinations according to prescribed guidelines, maintaining safety standards at all times.
- Conducted diagnostic tests, such as EKGs and lab work, contributing to accurate diagnoses and treatment plans.
- Assisted in the training of new medical assistants, providing guidance and sharing expertise to ensure their smooth integration into the practice.
- Ensured accurate documentation of patient information through diligent record maintenance and data entry tasks.
- Facilitated successful implementation of electronic health records system, streamlining information access and improving communication between healthcare providers.
- Reduced wait times for patients by efficiently managing appointment schedules and utilizing effective communication skills.
- Contributed to quality improvement initiatives within the practice by identifying areas of potential growth or inefficiency that could be addressed proactively.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Packaged and shipped specimens to central lab daily.
- Primary Vaccine coordinator overseeing daily operations of vaccines for three offices
- Ordering and maintaining vaccine inventory through weekly counts and entry of vaccine usage in to the State of NH data base, NHIIS
- Assisting with the the training and education of new clinical staff on vaccine protocols for the most efficient and safest measure for administering vaccines to patients
- Ensuring all policies and guidelines are followed as directed by the State of NH Immunization Program
- Ensuring all polices and guidelines for immunizations are followed as directed by the compliance polices of Mid-State Health Center
Sales Associate
Walmart
09.1998 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Oversaw the daily operations of the 1 hour photo center
- Accurately taking order information to prepare the customers order for in house one hour service or for send out services
- Assisting the customers with photo product selections that best fit their needs
- Assisting customers with camera selection based on their skill level of photography
Sales Associate
Ames Dept Store
01.1992 - 01.1997
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Diploma Program - Medical Assisting
Hesser College
Concord, NH12.2011
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Order of draw
- Patient Care
- Specimen handling
- Venipuncture Expertise
- Specimen labeling procedures
- ordering and organizing stock
- Immunization Administration
- Reliable team player
Accomplishments
2024 recipient of the Tricia McGuire Award for Excellence in Vaccine Management given by the State Of NH Immunization Program
Timeline
Certified Medical Assistant
Mid-State Health Center
01.2012 - Current
Sales Associate
Walmart
09.1998 - 03.2010
Sales Associate
Ames Dept Store
01.1992 - 01.1997
Diploma Program - Medical Assisting
Hesser College
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