Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Peggy Ayala

Portland,OR

Summary

Dynamic RN with extensive nursing experience in a variety of roles, with the latter half specializing in disease management and patient education. Proven ability to empower patients through motivational interviewing, patient-centered care and individualized care plans. Skilled in diabetes care and coordination, delivering compassionate support to high-risk populations while ensuring adherence to treatment protocols.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

RN Inpatient Psychiatric Nurse

Universal Health Services
04.2024 - 08.2024
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Performed patient assessments to monitor expected response to medications and altering treatment plans.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.

RN Pediatrics

Sutter Health
04.2019 - 07.2022
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Administered immunizations, therapeutic injections, treatments and other preventative measures to promote health, treat illness and prevent disease.

Complex Case Manager

Sutter Health
04.2018 - 04.2019
  • Developed individual treatment plans and provided counseling to patients.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.

RN Care Coordinator/CDCES

EDCHC
10.2016 - 02.2018
  • Provided high quality nursing care to high-risk patient population while adhering to FQHC guidelines.
  • Provided compassionate non-judgemental care to persons with mental health and/or substance use disorders.
  • Provide Diabetes Self Management Education to patients with type 1, type 2 and gestational diabetes.

RN Disease Management Specialist

Health Net Federal Services LLC
09.2014 - 07.2015
  • Conducted thorough assessments of newly diagnosed patients to determine appropriate disease management interventions.
  • Demonstrated expertise in multiple therapeutic areas including diabetes, hypertension, heart failure, asthma, and COPD management.
  • Empowered patients through individualized goal setting sessions resulting in increased adherence to prescribed treatments.

RN Telemetry

Kaiser Permanente
07.2011 - 02.2012
  • Ensured accurate monitoring of patients'' cardiac rhythms, interpreting data and promptly reporting any abnormalities to physicians.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.

RN Advice Nurse

Kaiser Permanente
03.1998 - 07.2011
  • Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.
  • Counseled multi-specialty patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.

Education

Bachelor of Science - Nursing

California State University
12.1993

Skills

  • Motivational Interviewing
  • Diabetes Care and Education
  • Disease Management
  • Patient Assessment and Education
  • Care Coordination
  • IV Therapy and Phlebotomy

Certification

  • Public Health Nurse
  • Certified Diabetes Care and Education Specialist
  • Basic Cardiac Life Support
  • Advanced Cardiac Life Support

Timeline

RN Inpatient Psychiatric Nurse

Universal Health Services
04.2024 - 08.2024

RN Pediatrics

Sutter Health
04.2019 - 07.2022

Complex Case Manager

Sutter Health
04.2018 - 04.2019

RN Care Coordinator/CDCES

EDCHC
10.2016 - 02.2018

RN Disease Management Specialist

Health Net Federal Services LLC
09.2014 - 07.2015

RN Telemetry

Kaiser Permanente
07.2011 - 02.2012

RN Advice Nurse

Kaiser Permanente
03.1998 - 07.2011

Bachelor of Science - Nursing

California State University

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Peggy Ayala