Peggy Crawford
Med One Pharmacy
Hagerstown,MD
3
years of professional experience
Developed skills in customer interaction, transaction management, and basic pharmaceutical operations in fast-paced environment. Looking to transition into new field, leveraging strong organizational and problem-solving abilities. Adaptable and dedicated to achieving positive outcomes in any professional setting.
Work History
Pharmacy Cashier
8 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries regarding medications and pharmacy services.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with pharmacy staff to support streamlined workflow during peak times.
- Managed cash handling responsibilities, including balancing the cash drawer at shift end.
- Operated a multi-line telephone system and directed calls to the pharmacist as needed.
Front Desk Clerk
6 Months- Managed front desk operations, ensuring a welcoming environment for guests.
- Handled guest check-ins and check-outs efficiently, maintaining accurate records.
- Assisted in resolving guest inquiries and complaints to enhance satisfaction.
- Coordinated room assignments, optimizing occupancy and availability.
- Processed payments and managed cash transactions with precision.
- Maintained cleanliness and organization of front desk area for operational efficiency.
- Supported daily administrative tasks, including phone management and filing systems.
- Collaborated with housekeeping staff to ensure timely room readiness for guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Store Manager
11 Months- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for inventory management and customer service.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Monitored compliance with safety standards and company policies to minimize risk.
- Resolved customer complaints effectively, improving overall service experience.
- Conducted regular audits of inventory levels to maintain accuracy and reduce discrepancies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
3 Months- Supervised daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff on best practices in customer service and inventory management.
- Developed strategies to enhance merchandising and boost product visibility in-store.
- Implemented inventory control procedures to minimize shrinkage and optimize stock levels.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
- General Studies
- Human Services
GED
Skills
Maintaining cleanliness
Organization and prioritization
Cash register operations
Inventory management
Telephone etiquette
Retail pharmacy procedures
Prescription processing assistance
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Customer assistance
Multitasking
Team leadership
Microsoft office
Retail operations
Timeline
Pharmacy Cashier
Med One Pharmacy
12.2025 - CurrentRead More
Front Desk Clerk
Country Inns & Suites
06.2025 - 12.2025Read More
Store Manager
Valley Storage
05.2024 - 04.2025Read More
Assistant Store Manager
Valley Storage
02.2024 - 05.2024Read More
North Hagerstown High School
from General Studies
Read More
Kaplan University
from Human Services
Read More
Western Maryland Consortium
GED
Read More