Peggy Crewe
Practice Manager
Virgilina,VA
Summary
Dynamic healthcare professional with extensive experience at Sentara and other leading healthcare institutions. Specializes in clinical protocol development and staff training, enhancing operational efficiency by over 30%. Known for exceptional team leadership and effective communication, consistently advancing patient care standards while ensuring regulatory compliance.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Sentara
South Boston, VA
12.2019 - Current
- Ensured the security of medical records to maintain patient trust.
- Gathered patient samples for lab tests.
- Streamlined organization of resources to enhance team efficiency.
Phlebotomist
HCA
Pulaski, VA
10.2014 - 09.2019
- Provided orientation and training for incoming phlebotomists.
- Carried out special procedures for therapeutic phlebotomy and drug testing.
- Worked with healthcare teams to optimize patient care and refine specimen collection processes.
Phlebotomist
Solstas
Radford, VA
05.2012 - 08.2014
- Ensured rapid intervention in response to patient health changes.
- Managed inventory for phlebotomy equipment and supplies.
- Trained new medical staff in phlebotomy techniques and protocols.
Clinical Lead
Mary Washington Healthcare
Fredericksburg, VA
05.2010 - 12.2011
- Delivered training sessions on clinical procedures and techniques to nursing teams.
- Managed routine tasks assigned to the nursing team.
- Implemented innovative approaches to boost departmental efficiency.
- Efficiently supervised inventory and maintenance tasks.
Clinical Manager
NextCare
Fredericksburg, VA
03.2009 - 05.2010
- Devised cost-effective solutions, improving monthly financial performance.
- Created and updated clinical protocols.
- Maintained compliance with Medicare, Medicaid, HIPAA, OSHA and CLIA guidelines.
- Advanced skill set in medical equipment handling and care procedures through various ongoing educational opportunities.
Medical Assistant
S.A. Medical
King George, VA
07.2008 - 03.2009
- Displayed exceptional problem-solving abilities, addressing challenges promptly.
- Collaborated effectively with a diverse group of coworkers to achieve objectives.
- Delivered injections, medications and treatments following physician's directives.
- Conducted basic laboratory tests including urinalysis and blood glucose level assessments.
Medical Assistant
Rappahannock Family Physicians
Fredericksburg, VA
09.2007 - 07.2008
- Assisted medical staff with minor surgical procedures.
- Sanitized treatment rooms and replenished supplies.
- Administered medications under physician's supervision.
Assistant Manager
Sentara
Williamsburg, VA
07.2002 - 09.2007
- Ensured accuracy in transaction documentation via POS tools.
- Ensured compliance with safety regulations and company policies.
- Managed shift schedules and assigned tasks.
- Facilitated sessions to enhance worker skills and rectify weaknesses.
- Managed task distribution and assessed outcomes of team's efforts.
Education
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT04-2022
Certificate of Technical Studies - Medical Assisting
Kee Business College
Newport News, VA07-2007
High School Diploma -
King George High School
King George, VA06-1997
Skills
- Clinical protocol development
- Regulatory compliance
- Inventory management
- Staff training
- Healthcare operations management
- Healthcare data analysis
- Resource allocation
- Quality assurance
- Effective communication
- Team leadership
- Compliance monitoring
- Operations management
References
References available upon request.
Timeline
Medical Assistant
Sentara
12.2019 - Current
Phlebotomist
HCA
10.2014 - 09.2019
Phlebotomist
Solstas
05.2012 - 08.2014
Clinical Lead
Mary Washington Healthcare
05.2010 - 12.2011
Clinical Manager
NextCare
03.2009 - 05.2010
Medical Assistant
S.A. Medical
07.2008 - 03.2009
Medical Assistant
Rappahannock Family Physicians
09.2007 - 07.2008
Assistant Manager
Sentara
07.2002 - 09.2007
Bachelor of Science - Healthcare Management
Western Governors University
Certificate of Technical Studies - Medical Assisting
Kee Business College
High School Diploma -
King George High School
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