Peggy Dickerson
Griffin,GA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Nurse Field Case Manager
Centerwell Home Health Care
08.2023 - 12.2023
- Enhanced patient outcomes by developing and implementing individualized care plans for each case.
- Collaborated with interdisciplinary teams to improve overall patient health and satisfaction levels.
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information exchange.
- Increased patient adherence to treatment plans by providing ongoing education and support.
- Evaluated patient progress regularly, adjusting care plans as needed to optimize results.
- Served as a liaison between patients, insurance carriers, and medical professionals to manage complex cases effectively.
- Reduced hospital readmissions by providing thorough discharge planning and follow-up care instructions.
- Assessed patient needs during home visits, making recommendations for additional services or resources when necessary.
Telephonic RN Case Manager
Evernorth Health Services
10.1999 - 04.2023
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
Education
Diploma of Nursing - Diploma of Nursing, Registered Nurse
Orangeburg Regional School of Nursing
Orangeburg, SC05.1978
Skills
- Healthcare Regulations
- Care Coordination
- Medical Documentation
- Chronic Disease Management
- Health Promotion
- Clinical Assessment
- Multidisciplinary Collaboration
- Quality Improvement
- Organizational skills
- Critical thinking
- Resource allocation
- Time management
- Problem solving
Certification
Certified Case Manager (CCMC)
Board Certified Pain Management Nurse (ANCC)
Certified Adjunct Facilitator
First Aid/CPR Certified BLS
Timeline
Registered Nurse Field Case Manager
Centerwell Home Health Care
08.2023 - 12.2023
Telephonic RN Case Manager
Evernorth Health Services
10.1999 - 04.2023
Diploma of Nursing - Diploma of Nursing, Registered Nurse
Orangeburg Regional School of Nursing
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