Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Garcia Toribio

Plano,TX

Summary

Motivated professional with a strong track record of embracing challenges and achieving results. Demonstrates adaptability and a solid work ethic in fast-paced environments. Exceptional interpersonal skills enhance collaboration and communication. Quick learner with a proven ability to independently master new skills.

Overview

3
3
years of professional experience

Work History

Payment & Reconciliation

Goldman Sachs
Richardson, Texas
06.2025 - Current
  • Monitor, reconcile, and apply daily payment flows and bank nostro reconciliation to ensure accuracy.
  • Investigate and resolve payment exceptions, such as missing payments, incorrect amounts, or data mismatches (breaks).
  • Identify and mitigate payment exceptions, clearing settlements risks; understand the key risks of payment flows, and ensure compliance with internal controls.
  • Partner with technology teams to improve payment capabilities, perform user acceptance testing (UATs), and streamline processes.

Fulfillment Specialist

Goldman Sachs
Richards, Texas
12.2024 - 06.2025
  • Processed online savings and CDs while managing documentation efficiently.
  • Utilized multiple internal systems for transaction processing and client data tracking.
  • Delivered secure and accurate client services under tight deadlines.

Member Relations - Escalation

Peloton
Plano, TX
01.2023 - 03.2024
  • Perform ticketing, queue management duties, and actively foster openness and collaboration with the team.
  • Engage directly with members, thinking creatively about ways in which we can address and handle their escalated and/or more complex concerns, with a focus on resolution, member retention, and encouraging continued brand loyalty.
  • Utilized various software and tools to streamline processes and optimize performance.

Member Support Specialist

Peloton
Plano, Texas
11.2023 - 01.2024
  • Managed order creation and rescheduling requests to improve service efficiency.
  • Facilitated troubleshooting and repairs of Peloton products during technician support phases.
  • Oversaw the creation and rescheduling of orders to enhance operational efficiency.
  • Introduced system modifications to optimize workflows and increase customer satisfaction.
  • Multiple lines of communication (emails, chats, and phone).

Education

GED -

Carmel High School
Carmel-by-the-Sea, CA
06-2015

Skills

  • Technicial & Analytical
  • Domain Knowledge
  • Operation Excellence
  • Problem Solving and Risk Mitigation
  • Communication
  • Soft Skills
  • Queue management
  • Support & Collabration

Timeline

Payment & Reconciliation

Goldman Sachs
06.2025 - Current

Fulfillment Specialist

Goldman Sachs
12.2024 - 06.2025

Member Support Specialist

Peloton
11.2023 - 01.2024

Member Relations - Escalation

Peloton
01.2023 - 03.2024

GED -

Carmel High School
Peggy Garcia Toribio