Peggy Giddens
Customer Service
Springville,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Customer Service/Production Auditing
Kapstone Paper And Packaging
04.2006 - 04.2016
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Daily auditing of production for errors or discrepancies.
- Accounts payable for multiple company businesses.
- Filing, Printing, Entering Payroll Cards in to system
Customer Service Specialist
CheckFree Corp
10.2005 - 04.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained and managed customer files and databases.
- Utilized customer service software to manage interactions and satisfaction.
- Taking payments and updating customer accounts
Office Assistant
Century 21 Money World
05.2005 - 10.2005
- Completed clerical tasks such as filing, copying,
- Edited and proofread documents for accuracy and completeness.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinating Advertisements placed within several magazines. Composing verbiage and layout for 300 plus advertisement's
- Photocopying, Printing, Filing
Customer Service Representative
Sprint Telecommunications
Las Vegs, NV
02.1990 - 05.2005
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
No Degree - Computer Software Studies
Utah Valley Community College
Orem Utah1989
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05.1966
Skills
- Office Administration
- Call Center Customer Service
- Organization and Time Management
- Document and Records Management
- Call Volume and Quality Metrics
- Invoice Preparation and Processing
- Multi-Line Telephone Systems
Accomplishments
Recipient of the Top Ten Sales Awards six consecutive years
Numerous Sprint Values Excellence Awards for exceptional Customer Service.
Timeline
Customer Service/Production Auditing
Kapstone Paper And Packaging
04.2006 - 04.2016
Customer Service Specialist
CheckFree Corp
10.2005 - 04.2006
Office Assistant
Century 21 Money World
05.2005 - 10.2005
Customer Service Representative
Sprint Telecommunications
02.1990 - 05.2005
No Degree - Computer Software Studies
Utah Valley Community College
High School Diploma -
Spanish Fork High School
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