Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
43
43
years of professional experience
1
1
Certification
Work History
TELEHEALTH Nurse Manager & Triage/Advice Nurse
UCDavis, KP/TPMG, Lifemasters, Healthnet
02.1996 - 07.2024
Triaged patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Maintained accurate patient records.
Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Participated in quality improvement activities related to telehealth nursing practice.
Provided emotional support to patients during difficult times, promoting trust.
Acted as a liaison between patients and their PCP, facilitating seamless communication and coordination of care.
Administration Assistant to Pharmacy Director at UCDavis Student Health And Counseling ServicesAdministration Assistant to Pharmacy Director at UCDavis Student Health And Counseling Services