Heather Collins
Pachuta,MS
Summary
Dedicated and experienced Registered Nurse with extensive clinical knowledge and strong interpersonal skills. Adept at EMR charting, medication administration, and interdisciplinary collaboration to optimize patient care. Proven leader focused on enhancing patient outcomes, improving satisfaction, and driving efficiency in healthcare settings. Experienced in remote patient care, triage, and quality assurance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Telehealth Nurse/ Triage Nurse
RelateCare
09.2022 - Current
- Acted as a liaison between the patient, family, and healthcare team.
- Documented patient care, lab results, and other pertinent information in electronic medical records.
- Assessed and evaluated patient conditions and determined the proper level of care.
- Assisted in the training of new nursing staff.
- Completed prior authorization for medication
- Participated in continuing education courses to stay current with best practices.
- Managed a high-volume caseload of patients.
- Conducted patient assessments and developed proper interventions.
- Demonstrated excellent communication, problem-solving, and critical-thinking skills.
- Remote Work
HEDIS Nurse (Temp Job)
Advantmed
02.2022 - 05.2022
- Reviewed medical records and abstracted clinical data for HEDIS reporting.
- Integrated and compiled electronic and hard copy data into reports.
- Maintained a consistently high reliability rating of 95%.
- Processed 14-15 charts per hour with accuracy and efficiency.
RN Care Manager
Encompass Health
12.2020 - 05.2021
- Advocated for patients by communicating care preferences and ensuring treatment goals were met.
- Managed care from admission to discharge, evaluating patient needs and resources.
- Educated patients and caregivers on wound management, discharge planning, and medication use.
- Collaborated with physicians to assess patients and manage rapidly changing conditions.
Social Media Manager & Sales Associate (Private Contractor)
Lizard Art, LLC
01.2013 - 03.2021
- Managed all social media accounts, mailing lists, and marketing emails for art sales.
- Conducted international art brokerage for the secondary fine art market.
- Achieved a 75% close rate as a top sales broker.
PRN Registered Nurse
Dr. Kevin Vance
12.2012 - 03.2013
- Provided pre-operative and post-operative patient management from admission to discharge.
- Educated patients and families on diagnoses, treatments, and medications using the teach-back method.
- Conducted comprehensive patient assessments and developed patient-specific care plans.
RN Staff Nurse/ Care Manager
Sta Home Home Health
05.2010 - 12.2010
- Provided high-quality home healthcare services for patients with complex medical needs.
- Contributed to successful department JCAHO accreditation by maintaining high standards of care.
- Educated patients and caregivers on disease management, treatment options, and rehabilitation strategies.
Branch Manager/ Regional Trainer/ Marketer/ Staff RN
LHC Group/ MHC Healthcare
05.1997 - 06.2008
- Trained nurses for management roles across the Southeastern U.S.
- Managed office operations for over 500 patients, including budgeting and hiring decisions.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Supervised interdisciplinary healthcare teams to enhance patient care.
- Participated in hospital committees and quality improvement initiatives.
Education
Associate Degree in Nursing - ADN
Hinds Community College
Raymond, MS12.1995
Skills
- Multi-Tasking
- Appointments Scheduling
- Effective Communication
- Patient Care
- Nursing Skills
- EMR
- Telephone Triage
- Verbal and Written Communication
- Health Assessment
- Leadership Skills
- Medication Administration
- Health Care
Certification
- Registered Nurse (RN) – Mississippi Compact expires December 31, 2026
- Massachusetts expires October 5, 2026
- New York expires March 31, 2028
Timeline
Telehealth Nurse/ Triage Nurse
RelateCare
09.2022 - Current
HEDIS Nurse (Temp Job)
Advantmed
02.2022 - 05.2022
RN Care Manager
Encompass Health
12.2020 - 05.2021
Social Media Manager & Sales Associate (Private Contractor)
Lizard Art, LLC
01.2013 - 03.2021
PRN Registered Nurse
Dr. Kevin Vance
12.2012 - 03.2013
RN Staff Nurse/ Care Manager
Sta Home Home Health
05.2010 - 12.2010
Branch Manager/ Regional Trainer/ Marketer/ Staff RN
LHC Group/ MHC Healthcare
05.1997 - 06.2008
Associate Degree in Nursing - ADN
Hinds Community College
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