Peggy J. Mullins
Mooresville,NC
Summary
Results-driven Service Adviser and Parts Manager skilled in enhancing organizational efficiency and supporting company growth. Expertise in time management and inventory oversight fosters operational improvements. Committed to continuous development and delivering tangible outcomes that benefit the team.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Purchasing Coordinator
Amerit Fleet Solutions
Charlotte, North Carolina
11.2023 - 10.2024
- Managed requisitions and purchase orders, maintaining optimal inventory levels to support departmental operations.
- Contributed to seamless procurement processes, ensuring availability of goods and services essential for company operations.
- The purchasing coordinator is a pivotal position that ensures a seamless procurement process, acquiring goods and services vital to the operation of the company.
Parts Manager
National Fleet Management
Charlotte, North Carolina
06.2021 - 11.2023
- Managed inventory levels by organizing and replenishing stock to maintain operational efficiency.
- Assigned daily duties to employees, ensuring optimal workflow and task distribution.
- Compiled daily reports on operations and performance metrics to track progress and inform decision-making.
- Processed all warranty requests for service or parts.
- Processed return parts and cores.
- Produced estimates for needed repairs.
- Located special ordered parts.
- Received inventory.
- Added or updated all locations for parts.
Service Advisor / Parts Warehouse / Inventory / Parts Sales
Excel Truck Group
Charlotte, North Carolina
06.2018 - 06.2021
- Produced service repair orders for customers in high-volume, fast-paced environment by interviewing customers about concerns and required repairs or maintenance.
- Updated customers on changes or progress of repairs by communicating with foremen or Uptime computer system in a timely and professional manner.
- Coordinated department operations by handling phone calls, assisting walk-in customers, and addressing emergency breakdowns.
- Produced estimates using Deisiv Service Platform computer system.
- Collecting payment on closed repair orders.
- Executed parts warehouse duties, including pulling and closing orders and managing will call counter operations.
- Parts phone sales include answering calls from customers, searching for parts producing an invoice, sending pick ticket to warehouse to be pulled then staged in the appropriate area for customer pick up or delivery.
- Shop counter sales included parts searching for technician in shop and road technicians via email or in person.
- Producing pick ticket for warehouse to pull and stage to be picked up.
- Pulling return orders, producing needed paperwork.
- Road tech service orders are produced by phone or email.
Service Advisor / Parts Advisor / Scheduler
V & H Trucks
Charlotte, North Carolina
04.2015 - 03.2018
- Coordinated scheduling of customer appointments to optimize service workflow.
- Monitored repair order progress through to closure for efficient service completion.
- Produced service orders to facilitate necessary repairs.
- Produce estimates for approval.
- Produce and maintain monthly maintenance schedules for customers.
- Managed parts inventory to ensure stock levels met service demands.
- Entered parts data into inventory system to track availability.
- Produce sublet PO#s.
Parts Specialist / Sales Adviser
Folger Automotive
10.2012 - 03.2015
- Answered phones for retail and wholesale orders and produced quotes.
- Supply parts to the service technicians and body shop.
- Handled new accounts for parts.
- Processed special order returns to maintain customer satisfaction.
- Conducted regular parts inventory to ensure accurate stock levels.
- Monitored and analyzed core turns to optimize inventory levels.
- Compiled and submitted monthly sales performance reports to identify trends and inform inventory decisions.
Customer Service / Sales Administrative Assistant
Sonic Automotive
11.2007 - 03.2014
- Delivered customer service to enhance satisfaction and resolve inquiries.
- Communicated daily sales objectives to align team efforts and drive sales.
- Generated daily reports to track performance and inform management decisions.
- Produced lot inventory report.
- Assistant to General Manager.
Clerical / Administrative
American National Insurance Company
Charlotte, North Carolina
08.2011 - 10.2012
- Processed daily deposits, sorted and filed interoffice mail, and entered policy payments to ensure accurate record-keeping.
- Counted debit cash and check deposits, updated system with new policy information, and maintained organized records.
- Scanned and submitted new policy paperwork to home office for timely processing and compliance.
- Verified policies for new clients to ensure compliance with company standards.
Parts Pro / Sales Adviser / Inventory Specialist
Advance Auto Parts
01.2007 - 01.2012
- Provided customer service in commercial and retail parts sales, advising clients and facilitating inventory management and product delivery.
- Tracked incoming inventory by managing stock receivables to ensure accurate stock levels.
- Conducted regular inventory counts to maintain accurate stock levels.
- Facilitated product exchanges and inventory adjustments by handling core returns efficiently.
Administrative Assistant / Scheduler
Dr. Allen Prevette
04.1994 - 06.1999
- Coordinated scheduling for appointments and meetings.
- Oversaw administrative tasks to ensure smooth office operations.
- Checked in and out patients, ensuring accurate patient flow and record maintenance.
- Verify insurance coverage and file for payment of services tendered.
- Facilitated communication with clients and insurance regarding outstanding balances.
- Maintained accurate inventory records for office supplies.
Warehouse lead / Trainer
UAV-United American Video
03.1991 - 05.1999
- Trained new employees on safety protocols and operational procedures to enhance compliance.
- Supervised inventory management to meet packing and boxing requirements efficiently.
- Scheduled machinery operations to optimize workflow in warehouse.
- Led scheduling of orders for shipping and receiving departments to ensure timely dispatch.
- Quality control inspector/Warehouse leader.
Skills
- Inventory Management Software
- Supply Chain Software
- Procurement Process
- Data Analysis Tools
- Vendor Management
- Supply chain management
- Purchase Order Management
- Contract Negotiation
- Supplier Evaluation
- Cost Analysis
- Inventory Control
Certification
- Certified by Predictable Dentistry
- Lewis Financial Institute
- Performance and Elite Certified with Kia Motors
- Parts Specialist Certified at Kia University
Timeline
Purchasing Coordinator
Amerit Fleet Solutions
11.2023 - 10.2024
Parts Manager
National Fleet Management
06.2021 - 11.2023
Service Advisor / Parts Warehouse / Inventory / Parts Sales
Excel Truck Group
06.2018 - 06.2021
Service Advisor / Parts Advisor / Scheduler
V & H Trucks
04.2015 - 03.2018
Parts Specialist / Sales Adviser
Folger Automotive
10.2012 - 03.2015
Clerical / Administrative
American National Insurance Company
08.2011 - 10.2012
Customer Service / Sales Administrative Assistant
Sonic Automotive
11.2007 - 03.2014
Parts Pro / Sales Adviser / Inventory Specialist
Advance Auto Parts
01.2007 - 01.2012
Administrative Assistant / Scheduler
Dr. Allen Prevette
04.1994 - 06.1999
Warehouse lead / Trainer
UAV-United American Video
03.1991 - 05.1999