Keyla Cruz
Bentonville,USA
Summary
Dynamic Purchasing Coordinator with a proven track record at Outdoor Cap Company, enhancing procurement efficiency and optimizing supply chain initiatives. Skilled in inventory control and issue resolution, I successfully revamped workflows, driving productivity and aligning purchasing strategies with company goals. Bilingual in Spanish, I excel in cross-functional collaboration and customer service.
Overview
10
10
years of professional experience
Work History
Purchasing Coordinator
Outdoor Cap Company
Bentonville, AR
01.2023 - Current
- Streamlined procurement operations to bolster efficiency and ensure consistent availability of necessary materials.
- Facilitated engagement with cross-functional teams to identify purchasing needs and optimize supply chain initiatives for improved operational efficiency.
- Revamped purchase order processes to streamline workflows and enhance productivity.
- Coordinated efforts with diverse teams to ensure purchasing strategies effectively supported overall company goals.
Order Management Customer Service Coordinator – LA
Genpact, LLC
Philadelphia, PA
05.2022 - 11.2022
- Oversaw order processing and fulfillment activities to enhance overall operational effectiveness.
- Investigated and resolved documentation issues in partnership with compliance team to ensure accurate billing in response to customs inquiries.
- Facilitated resolution of customer issues related to order discrepancies to enhance satisfaction.
- Coordinated efforts with logistics teams to enhance efficiency in shipping and delivery processes.
- Optimized order tracking, inventory management, and reporting through ERP systems.
- Conducted daily reviews of container weight capacity, maximum allowances and drayage reports in SAP to ensure compliance and accuracy.
Post Payment Audit Management Trainee-Walmart Team
Genpact, LLC
Bentonville, AR
06.2021 - 05.2022
- Conducted thorough documentation of audit processes and findings to support a comprehensive review.
- Facilitated the organization of audit schedules to uphold compliance with regulatory and organizational standards.
- Demonstrated exceptional performance in vendor assignments by recovering $117,000 and increasing the number of vendors collaborated with during the quarter.
- Achieved successful resolution of claims through effective collaboration with vendors. Delivered comprehensive audit results presentations that facilitated understanding and compliance. Enhanced alignment with auditing guidelines, resulting in improved vendor relationships.
- Optimized reporting processes to enhance accuracy and minimize turnaround times for audit results.
Order Verification Specialist – Fraud Operations
Walmart, Inc.
Bentonville, AR
05.2019 - 05.2021
- Executed comprehensive verification of product data to uphold compliance with company standards.
- Coordinated efforts with cross-functional teams to identify and rectify discrepancies, enhancing overall data accuracy.
- Optimized verification workflows through implementation of process improvements, enhancing efficiency.
- Engaged in performance review processes, utilizing constructive feedback to drive personal and team development within verification specialist responsibilities.
Benefits Coordinator (Temporary)
Walmart, Inc.
Bentonville, AR
12.2018 - 05.2019
- Administered employee benefits programs, ensuring compliance with company policies and regulations.
- Provided guidance to employees on benefit options, enhancing understanding and satisfaction.
- Collaborated with HR teams to streamline benefits enrollment processes, improving efficiency.
- Conducted regular audits of benefit plans to ensure accuracy and identify areas for improvement.
- Resolved employee inquiries regarding benefits, improving overall satisfaction and engagement.
Alarm Central Communication Coordinator
Walmart, Inc.
Bentonville, AR
07.2016 - 11.2018
- Oversaw alarm system monitoring for disturbances and efficiently dispatched responders to incidents.
- Coordinated real-time communication efforts to ensure effective response from emergency services and client support.
- Analyzed existing processes and executed improvements to enhance response times and elevate operational productivity.
- Delivered continuous support during emergencies, ensuring timely resolution and providing reassurance to affected parties.
- Maintained precise documentation of alarm incidents to facilitate thorough analysis and operational improvements.
Education
Certificate - Project Management
Devry University
05-2021
Certificate - Business Management and Leadership
Bellevue University
04-2020
Bachelor of Arts - International Relation
University of Arkansas
12-2013
Skills
- Client support
- Inventory management
- Goal-oriented planning
- Microsoft Office expertise
- Conflict resolution skills
- Payment reconciliation
- Risk assessment
- Regulatory compliance
- Native Spanish proficiency
- Procurement coordination
- Order management
- Supply chain efficiency
- Experience with ERP software
- SAP proficiency
- Cost analysis
Websites
Timeline
Purchasing Coordinator
Outdoor Cap Company
01.2023 - Current
Order Management Customer Service Coordinator – LA
Genpact, LLC
05.2022 - 11.2022
Post Payment Audit Management Trainee-Walmart Team
Genpact, LLC
06.2021 - 05.2022
Order Verification Specialist – Fraud Operations
Walmart, Inc.
05.2019 - 05.2021
Benefits Coordinator (Temporary)
Walmart, Inc.
12.2018 - 05.2019
Alarm Central Communication Coordinator
Walmart, Inc.
07.2016 - 11.2018
Certificate - Project Management
Devry University
Certificate - Business Management and Leadership
Bellevue University
Bachelor of Arts - International Relation
University of Arkansas