Peggy Katen
Rockaway,NY
Summary
Experienced health care professional, with a strong background in long term care, regulatory compliance, and managerial skills. Proven ability to collaborate with teams and adapt to changing needs while consistently achieving results. Known for excellent organizational skills, effective communication, and passion for promoting health and well-being of long term care residents..
Overview
39
39
years of professional experience
1
1
Certification
Work History
Director of Dietary Services
Norwegian Christian Home and Health Center
03.1992 - 01.2015
- Streamlined kitchen operations by introducing new equipment and efficient workflows, increasing productivity levels among staff members.
- Implemented strategic menu planning based on seasonal availability, reducing waste and optimizing cost efficiency.
- Oversaw dietary operations, ensuring compliance with health regulations and quality standards.
- Implemented new technology systems for inventory management and meal planning efficiency.
- Implemented cost-control measures to optimize budgetary allocations in dietary services.
- Analyzed resident feedback to enhance meal satisfaction and service quality.
- Fostered a collaborative work environment, mentoring staff to improve performance and efficiency.
- Led efforts to improve food presentation techniques, enhancing the visual appeal of meals served to patients and guests alike.
- Continuously researched industry trends and innovations, incorporating new ideas to enhance the quality of dietary services provided.
- Maintained detailed records of inventory management, purchasing decisions, and expense tracking for informed decision making.
- Developed a comprehensive staff training program for increased efficiency and improved food safety standards.
- Coordinated special events catering services within the facility, including Christmas parties for staff, residents, and Board of Directors, as well as the annual fair.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and implemented policies and procedures, regarding menu planning, food safety, nutritional care planning, therapeutic diets, and tube feeding.
- Recruited, interviewed, hired, trained and disciplined staff as needed.
- Instructed Residents, family, and staff in therapeutic diets.
- Implemented the computerization of menus, standardized recipes, nutritional analysis, staff schedules, and spreadsheets for budget control.
- Collaborated with project manager, and kitchen consultants in the design of kitchen.
- Responsible for opening of Heritage Hall Cafe, developing menu, training staff.
- Streamlined kitchen operations by introducing new equipment and efficient workflows, increasing productivity levels among staff members.
Assisted Living Administrator
Norwegian Christian Home and Health Center
04.2004 - 10.2004
- Led operational oversight of assisted living services, ensuring compliance with state regulations.
- Developed and implemented staff training programs to improve resident care quality.
- Managed daily operations, coordinating interdisciplinary team meetings for enhanced communication.
- Streamlined administrative processes, resulting in improved efficiency in resident intake procedures.
Customer Service Representative
Thrifty Drug Store
06.1976 - 03.1981
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Assisted in maintaining accurate inventory records to ensure product availability.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balance reconciliation.
- Trained new cashiers on operational procedures and best practices, fostering a supportive learning environment.
Food Service Supervisor
Norwegian Christian Home and Health Center
03.1981 - 1992
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Coordinated meal planning and inventory management, optimizing supply usage and reducing waste.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ordered new supplies and food to maintain service levels
- Responsible for developing staff schedules.
- Implemented standardized recipes to ensure quality control, and minimize waste.
Education
MBA - Health Care Administration
Baruch College, Mount Sinai School of Medicine
New York (City), NY01-1988
Bachelor of Arts - Food And Nutrition
Brooklyn College
Brooklyn, NY06-1981
Certification
- Registered Dietitian Nutritionist
Timeline
Assisted Living Administrator
Norwegian Christian Home and Health Center
04.2004 - 10.2004
Director of Dietary Services
Norwegian Christian Home and Health Center
03.1992 - 01.2015
Food Service Supervisor
Norwegian Christian Home and Health Center
03.1981 - 1992
Customer Service Representative
Thrifty Drug Store
06.1976 - 03.1981
MBA - Health Care Administration
Baruch College, Mount Sinai School of Medicine
Bachelor of Arts - Food And Nutrition
Brooklyn College