LILYVETTE ALVAREZ
Rockaway,NY
Summary
Financial professional with extensive experience in leadership and commercial banking, focusing on operational efficiency and conflict resolution. Demonstrated success in enhancing team performance through effective coaching and mentorship, ensuring compliance and exceptional client service. Skilled in sales management, consistently achieving results in collaborative environments.
Overview
8
8
years of professional experience
Work History
Financial Center Assistant Manager
Bank of America
Hempstead, New York
11.2024 - Current
- Co-manage alongside branch manager by providing leadership and guidance to enhance team performance
- Managed branch daily operations to ensure efficiency and compliance with banking regulations
- Conducted coaching observations and skill building sessions to validate and improve service delivery of associates within center
- Maintained strict adherence to audit compliance requirements
- Provided exceptional client service to effectively address and fulfill financial needs
- Oversaw and ensured cash capable service functions to uphold compliance and optimize center performance
- Resolved high-risk issues by evaluating situations and determining appropriate courses of action.
Store Supervisor
TD Bank
Queens, NY
01.2022 - 10.2024
- Monitored and enforced store performance to achieve individual goals
- Coordinated account openings, maintenance, wires, loan applications, and daily financial sales
- Connected with partner departments to ensure seamless banking operations.
- Collaborated with management team to uphold operational excellence and compliance standards
- Established clear expectations for team members to drive accountability
- Supervised staff performance, providing necessary guidance and direction
- Conducted performance reviews and development check-ins to foster growth
- Performed audits for financial and operational compliance, addressing discrepancies
Teller Supervisor
Cross County Savings Bank
Queens, NY
01.2021 - 01.2022
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures
- Created reports that tracked key metrics such as number of transactions per hour, average transaction time
- Provided coaching and mentoring to individual team members; facilitated team building activities
- Investigated discrepancies between actual cash counts and computer-generated totals
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction
- Maintained up to date knowledge of banking products and services to assist in cross-selling initiatives
Bank Teller
TD Bank
New York, NY
09.2017 - 01.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily
- Educated customers about different types of banking services available at the branch
- Maintained confidentiality of bank records, transactions and customer information
- Cross-sold bank products such as savings accounts and credit cards to existing clients
- Maintained accurate records of all financial transactions
- Developed strong relationships with customers to ensure repeat business
Head Teller
TD Bank
New York, NY
01.2017 - 01.2021
- Balanced daily transactions to ensure accuracy of account information
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Verified cash withdrawals and deposits
- Identified customer needs and provided appropriate banking services
- Managed day-to-day operations of the teller line including scheduling staff members
- Developed strategies to improve efficiency in processing transactions
- Provided customer service by responding to inquiries and resolving complaints
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Enhanced team cohesion and morale through effective leadership and motivational strategies
Education
Bachelor of Arts - Business Management
Baruch College
New York, NYAssociate of Arts - Business Management
Borough of Manhattan Community College
High School Diploma -
Rockaway Park High School for Environmental Sustainability
Skills
- Microsoft Office
- Excel
- PowerPoint
- Operational efficiency
- Conflict resolution
- Sales management
- Cross-functional team management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Financial Center Assistant Manager
Bank of America
11.2024 - Current
Store Supervisor
TD Bank
01.2022 - 10.2024
Teller Supervisor
Cross County Savings Bank
01.2021 - 01.2022
Bank Teller
TD Bank
09.2017 - 01.2021
Head Teller
TD Bank
01.2017 - 01.2021
Bachelor of Arts - Business Management
Baruch College
Associate of Arts - Business Management
Borough of Manhattan Community College
High School Diploma -
Rockaway Park High School for Environmental Sustainability
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