Peggy L Nabors
Wyandotte
Summary
Dedicated to my customers, I have always enjoyed helping My customer's resolve any issues within my capabilitys, while with AVIS/Budget retal cars, I would strive to be the best Acheiving SuperStar status as a car rental booking agent, I maintained 115% of reservations booked being picked up, and moved the Customer care side after 5 yrs in reservations Department, I sadly left the company after getting Married and moving in December 2008, with1 month shy of 10yrs, and started with AT&T in August of 2009, hold positions of Consumer Care Representative, with 4 months in Apple Techinical support, and transitioning to Business Care, during my time her I have completed 1yr in the stepping up to managment training, and was with AT&T 11 yrs, 11months and two weeks, I have been with RCB Bank since 1/24/2022, and I love my job but the commute is getting old and would like something with not so much travel time
Overview
27
27
years of professional experience
Work History
Customer Experience Specialist II
RCB Bank
01.2022 - Current
I take in bound calls, and answer question about bank accounts checking, savings and loans, as to balance , payments incoming or outgoing, credit card issues, lost, stolen or fraudulent transactions, help for online, logging in setting up electronic statements, transfers between accounts, emailing documents, reaching out to bank branches for help, and much more.
Consumer Care Specialist/Business Care Specialist
AT&T Mobility Wireless
07.2009 - Current
- Booking reservations, Resolving billing concerns, educating policies related to contracts and charges
Reservation Agent/Customer Service
Avis Budget Group
12.1997 - 11.2008
- Booking Car reservations, the first 5 yrs, Customer service answering billing questions, correcting charges, resolving customer's Issues
Education
Auto Mechanics -
Drumright Area Votech
Drumright, Oklahoma07.1985
Highschool - English, Math, Arts, Biology, Choir, Typing
Cushing Highschool
Cushing, Oklahoma04.1985
Skills
- Booking Car reservations
- Customer service
- Resolving billing concerns
- Educating policies related to contracts and charges
- Information Security
- Call center operations
- Understanding customer needs
- POS systems and ordering platforms
- Customer retention strategies
- De-escalation techniques
- Following scripts
- Complaint resolution
- Billing adjustments and refunds
- Computer skills
- Problem resolution
- LiveChat messaging
- Customer relations
- Teamwork and collaboration
- Product knowledge
- Customer data confidentiality
- Professional telephone demeanor
- Order documentation
- Call metrics
- Inbound call management
- Calm and professional under pressure
- Work prioritization
Timeline
Customer Experience Specialist II
RCB Bank
01.2022 - Current
Consumer Care Specialist/Business Care Specialist
AT&T Mobility Wireless
07.2009 - Current
Reservation Agent/Customer Service
Avis Budget Group
12.1997 - 11.2008
Auto Mechanics -
Drumright Area Votech
Highschool - English, Math, Arts, Biology, Choir, Typing
Cushing Highschool
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