Peggy Lottman
Alexandria,VA
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Location with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Location history, architecture and events.
Overview
27
27
years of professional experience
Work History
Professional Tour Guide
Guide Service of Washington Inc
Washington, USA
01.2019 - Current
- Enforced important rules and monitored customer behavior to protect guests
- Maintained knowledge of facility services and facts to create engaging and interactive tours
- Engaged guests with lively and informative talks covering local sites and events.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Built personal relationships with guests to promote positive experiences.
- Researched information on Place to provide accurate, detailed tours.
- Provided information on various sites throughout City area, relaying little-known stories to provide interest.
- Guided groups of up to Number people on tours of Facility.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Surgical Nurse
University Of Cincinnati Medical Center
Cincinnati , OH
05.1981 - 06.1994
- Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
- Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
- Communicated medical information and discharge instructions to patients and families to reduce return visits.
- Assessed patients for Type immediately following surgery to identify and resolve potential complications.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Developed and executed daily goals and care plans for up to Number surgical patients per day.
Docent Library of Congress
Library Of Congress
Washington DC, DC
04.2018 - Current
Voluntary Worker
Smithsonian Institute
Washington DC, DC
03.2017 - Current
Education
Bachelor of Science - Nursing
Excelsior College
Professional Tour Guide - Tour Guiding Maricar Donato International Trainer From the World Federation of Tour Guides, Washington - undefined
Skills
- Tour development
- Guest relations
- Event planning
- Revenue generation
- Service promotion
Additional Information
- Self-motivated and knowledgeable Tour Guide with organized approach to handling groups of 30+ guests. Delights guide groups with thorough presentations, amusing stories and ready answers to diverse questions. Expert in United States Capital
Affiliations
- Rotary International
Timeline
Professional Tour Guide
Guide Service of Washington Inc
01.2019 - Current
Docent Library of Congress
Library Of Congress
04.2018 - Current
Voluntary Worker
Smithsonian Institute
03.2017 - Current
Surgical Nurse
University Of Cincinnati Medical Center
05.1981 - 06.1994
Bachelor of Science - Nursing
Excelsior College
Professional Tour Guide - Tour Guiding Maricar Donato International Trainer From the World Federation of Tour Guides, Washington - undefined
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