Peggy Mcwilliams
Florence,AZ
Overview
26
26
years of professional experience
Work History
Business Sales Center Support Representative
GTE/Verizon/Frontier Communications
Pomona, CA
06.1997 - 01.2020
- Processed customer orders for phone service, TV and internet services, and telecom equipment via data entry.
- Answered phone calls to handle customer concerns and complaints as well as assisted online sales reps with order corrections and reviews.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted outside technicians with installation verifications and customer upgrades and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapidly changing services and policies in the telecom industry.
Cashier/Customer Service Representative
Ross Dress For Less
Lakewood, CA
03.1993 - 01.1997
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06.1978
Skills
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Customer Data Confidentiality
Timeline
Business Sales Center Support Representative
GTE/Verizon/Frontier Communications
06.1997 - 01.2020
Cashier/Customer Service Representative
Ross Dress For Less
03.1993 - 01.1997
High School Diploma -
Norwalk High School
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