Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Peggy Merz

LaFollette,Tennessee

Summary

Dedicated professional with strong customer service and leadership skills. Experienced in training and mentoring staff while ensuring high operational standards and guest satisfaction.

Overview

13
13
years of professional experience

Work History

Retired

With My 3 Dogs
City Of La Follette, TN
11.2021 - Current

Lead Gate Screener

Milwaukee Brewers Baseball Club
Milwaukee, WI
03.2014 - 08.2021
  • Conducted thorough screenings of guests to ensure compliance with safety protocols.
  • Monitored entry points to maintain security and control access during events.
  • Collaborated with team members to streamline guest flow and reduce wait times.
  • Trained new staff on screening procedures and best practices for guest interaction.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.

Key Holder

Coopers Hawk Winery and Restaurant
Brookfield, WI
09.2018 - 03.2021
  • Supervised daily operations, ensuring high standards of customer service and operational efficiency.
  • Trained and mentored staff on company policies, procedures, and product knowledge.
  • Managed inventory control processes, optimizing stock levels and reducing waste.
  • Conducted regular audits of cash registers to maintain financial accuracy and integrity.
  • Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Shift Manager

Panera Bread
Brookfield, WI
02.2014 - 09.2018
  • Supervised daily operations to ensure efficient workflow and quality service.
  • Trained and mentored team members on best practices and customer engagement strategies.
  • Monitored performance metrics, identifying areas for improvement in service delivery.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

BBA - Marketing

University of Wisconsin
Milwaukee, WI

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Interests

Since moving to Tennessee, I have adopted 3 stray dogs from the Campbell County Animal Shelter I love animals and am a strong supporter of Spay/Neuter Campbell County

My other passion is supporting Arts in the Gap craft classes This program is wonderful for teaching new skills to adults and children

Timeline

Retired

With My 3 Dogs
11.2021 - Current

Key Holder

Coopers Hawk Winery and Restaurant
09.2018 - 03.2021

Lead Gate Screener

Milwaukee Brewers Baseball Club
03.2014 - 08.2021

Shift Manager

Panera Bread
02.2014 - 09.2018

BBA - Marketing

University of Wisconsin

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