Peggy Okantey

• Completed needs assessments.
• Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
• Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
• Explained medical care options to help families make informed healthcare decisions.
• Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Social Worker / North Carolina Department of Public Safety/ Correctional Institute for Women 2017- 2019
Social Worker III working in the North Carolina Correctional Institution for Women for provision of social work services in the women’s prison. This is a Sixteen hundred bed prison facility responsible for completing psycho-social assessments on inmates in the prison and complete after care/post release assistance.
• Coordinating services with managed care organizations (MCO).
Assess inmate needs for post release Medical and Mental Health Treatment.
• Assist with Developmental Disability treatment assessment such as providing resources development and community referrals for after care.
Participates in treatment of special populations within the Women’s Prison.
• Assess and provide recommendations for American Disability Act (ADA) referrals and complete Medicaid applications for inmates in NCCIW th

• Assisted clients with navigating and accessing social services such as housing and medical care.

• Supported clients and families with empathy and compassion during difficult times.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
• Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.