Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
background-images

Peggy Seaton

Morganton,NC

Summary

Results-focused Supervisor offering 21 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

25
25
years of professional experience

Work History

Part Time Keyholder

Joanns Fabric And Crafts
Morganton, NC
09.2013 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Accepted and processed customer returns.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit and check payments.

Hostess, Waitress, and Take-out

Harbor Inn Seafood Restaurant
Morganton, NC
03.2013 - 06.2020
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Operations Manager

Fred's Discount Store
Morganton, NC
09.2005 - 03.2013
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.

Shift Supervisor

Burger King
Morganton, NC
06.2000 - 09.2005
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

High School Diploma -

Hannibal High School
Hannibal, NY
06.1995

Skills

  • Recruitment and Training
  • Health and Safety Procedures
  • Handling Complaints and Inquiries
  • Decision Making
  • Cash Handling and Reconciliation
  • Team Building and Motivation
  • Superior Work Ethic
  • POS Terminal Operation

Hobbies

I enjoy hiking to waterfalls, crafting, and going to church in my time away from work.

Timeline

Part Time Keyholder

Joanns Fabric And Crafts
09.2013 - Current

Hostess, Waitress, and Take-out

Harbor Inn Seafood Restaurant
03.2013 - 06.2020

Operations Manager

Fred's Discount Store
09.2005 - 03.2013

Shift Supervisor

Burger King
06.2000 - 09.2005

High School Diploma -

Hannibal High School

Similar Profiles

CREATE PROFILE
Peggy Seaton