Peggy Speakman
Circleville
Summary
Experienced with managing HR operations, recruitment, and employee relations. Utilizes effective communication and conflict resolution skills to foster positive work environment. Strong understanding of HR policies, legal compliance, and organizational development.
Overview
19
19
years of professional experience
Work History
Human Resources Generalist
Geodis
Ashville, Ohio
10.2022 - Current
- Monitored changes in labor laws and implemented necessary updates in company policies accordingly.
- Monitored changes in labor laws and updated company policies to ensure compliance and protect organizational interests.
- Managed employee relations issues, including conflict resolution and disciplinary actions.
- Addressed employee relations issues, harassment allegations and work complaints.
- Facilitated open communication between employees and managers through regular check-ins or meetings.
- Improved employee retention by increasing job satisfaction and enhancing communication.
- Created training materials and facilitated workshops to enhance employee skills and knowledge.
- Conducted employee onboarding and exit interviews to improve retention rates.
- Created training materials and facilitated workshops to improve employee skills and support career development.
- Coordinated recruitment efforts, including job postings, screening resumes, and conducting interviews.
- Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools.
- Participated in workforce planning initiatives by identifying future talent needs based on business goals.
- Assessed organizational effectiveness through analysis of turnover trends or employee satisfaction surveys.
- Kept organization fully compliant with legal standards for EEO and ADA.
- Developed motivational and engagement programs to strengthen employee relations and foster a positive workplace culture.
- Conducted internal investigations related to harassment or discrimination claims following established protocols.
- Supported diversity initiatives by developing inclusive hiring practices or organizing cultural awareness events.
- Interpreted and explained human resources policies, standards and regulations.
- Partnered with payroll department to address discrepancies or resolve disputes regarding paychecks.
HR Coordinator
Teleperformance
Westerville, OH, US
05.2014 - 03.2020
- New Hire Orientation, liaison between employees and supervisors, interpretation of policies, unemployment claims, leaves, Managed salary time sheets for accurate payroll processing, benefits, Created employee identification badges for building access, safety coordinator for building, maintain personnel files, process employee change forms, Performed various administrative tasks to support team operations as assigned.
- Ensured consistent and fair decision-making, fostering trust and rapport among employees.
- Utilized organization and management skills to enhance team effectiveness: Organization and management skills
Human Resources Service Center Liaison Senior
The Huntington National Bank
US
05.2011 - 03.2014
- Resolved diverse inquiries through HR Service Center Help Line
- Handled all policy, benefits, and employee relations escalation calls and inquiries.
- Provide support for all Centers of Excellence in the Bank
- Supported all Centers of Excellence within the bank
Human Resources Benefits Analyst
The Huntington National Bank
US
06.2010 - 05.2011
- Answered benefits questions through Help Line, ensuring timely and accurate information for employees
- Handled all policy, benefits, and employee relations escalation calls and inquiries.
- Answers a variety of benefits questions through the Help Line
- Supported all Centers of Excellence in the Bank, enhancing collaboration and efficiency in benefits administration
Foreclosure Coordinator
The Huntington National Bank
US
12.2007 - 06.2010
- Organized and archived customer foreclosure files to ensure easy access and retrieval.
- Created and sent reinstatement and payoff statements for customer loans to facilitate timely processing
- Managed strict deadlines for foreclosure sales to ensure adherence to legal timelines
- Maintain high levels of data entry for customer loans
Education
Bachelor's - Human Resources Management
Franklin University
Columbus, OH05-2010
Skills
- Human Resources
- Recruitment
- Workplace safety
- HR management
- Employee orientation
- Cloud-based solutions
- Benefits administration
- Collaboration tools
- Data analytics
- Employee surveys
- Personnel engagement
- Records management
- HRIS systems
- HRIS tools
- ADP
- Oracle
- Lotus Notes
Languages
English
Advanced
PARTICIPATIONS
- Participated in doing phone interviews to hire for numerous teller positions, 04/10
- Participate in Education Fairs to encourage Tuition Reimbursement, 07/Current
- Participate in HR Round Table Meetings to encourage Communication between departments, 07/Current
ADDITIONAL INFORMATION - BUSINESS SKILLS
- Novell
- Oracle
- Lotus Notes
- Microsoft Office
- Crystal Reporting
Timeline
Human Resources Generalist
Geodis
10.2022 - Current
HR Coordinator
Teleperformance
05.2014 - 03.2020
Human Resources Service Center Liaison Senior
The Huntington National Bank
05.2011 - 03.2014
Human Resources Benefits Analyst
The Huntington National Bank
06.2010 - 05.2011
Foreclosure Coordinator
The Huntington National Bank
12.2007 - 06.2010
Bachelor's - Human Resources Management
Franklin University