Peggy Zhang

• Developed and implemented quality metrics and performance benchmarks to align with industry standards.
• Championed cross-functional collaboration, fostering a culture of communication, integration, and continuous improvement.
• Verified product functionality and compliance with specifications to ensure superior customer satisfaction.
• Partnered with product and engineering teams to streamline release cycles and reduce post-launch defects.

• Managed full-cycle e-commerce operations, including sourcing, inventory, pricing, and fulfillment.
• Designed and executed digital marketing strategies that increased brand visibility and online sales.
• Built and maintained strong vendor relationships, securing favorable pricing and expanding product lines.
• Elevated customer satisfaction through personalized service and prompt issue resolution.

Key Achievement: Grew monthly revenue by 35% within one year through optimized listings and marketing campaigns.