Peggy Zugehar
Wilmington,DE
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant to the Principal
Archmere Academy
08.2012 - 12.2022
- Answered phones, took messages and transferred calls.
- Performed bookkeeping and accounting tasks for school.
- Used PA system, two-way radio and multi-line phone system.
- Composed, typed and distributed correspondence, reports and notices.
- Maintained timesheets and absences for school.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Pre-K Teacher
Grace Church Preschool
12.2001 - 05.2012
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assessed student progress and provided feedback on educational development.
Education
Bachelor of Science - Biology Education
University of Delaware
Newark05.1985
Skills
- Excellent Communication
- Planning and Coordination
- Good Telephone Etiquette
- Organization and Time Management
- Critical Thinking
- Interpersonal Communication
Timeline
Administrative Assistant to the Principal
Archmere Academy
08.2012 - 12.2022
Pre-K Teacher
Grace Church Preschool
12.2001 - 05.2012
Bachelor of Science - Biology Education
University of Delaware
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