PEGGY A. SILVA

• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Auto Refracting, VF, IOP with icare, Fundus Photography, OCT, Octopus VF.

• Collecting patient information and checking them in
• Scheduling, Electronic filing Insurance verifications, NCT, Auto Refraction, Visual Fields, Visual Acuity, Depth Perception, Color Vision,
• Contact Lens Training, Contact lens orders, Frame repair, Frame selections, Sales

• Cleaning homes that are getting ready to be sold or rented, including but not limited to
• Cleaning, haul away, landscapes, and Sales for objects that previous owner wants to sell
• I also do sales for individuals that do not have time but need things to be sold via intranet.

HUC-Facilitated communication between physicians, nurse and hospital staff, calls in Consults and acted as a liaison with all other internal departments and external contacts
Performed clerical duties, such as word processing, Cerner, Allscripts, ms4, answering phones, electronic filing and answering call lights
CMA-Provided prompt response to phone inquiries
I assist my case managers/social workers in making patient transitions from the hospital by preparing the needs of the patient
Assisted with routine referrals per standard protocol
Scheduled follow up appointments for patients
EVS Tech-Responsible for cleaning and sanitizing all areas of the hospital, following all infectious disease control guidelines.

• Checking patients in and out
• Scheduling, electronic filing using office mate
• Dispensing, frame selecting
• Contact lens training
• Insurance verification Collecting co-pay and payments.