Peggy Mallette Ratelle
Direct Support Professional
Saranac Lake,New York
Summary
JOB SUMMARY: Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Direct Care Professional
Citizen Advocates
Saranac Lake, NY
11.2018 - Current
- Provide excellent personal care ie: assist with toileting, skincare, bathing, grooming
- Assist clients with dressing and undressing
- Transfer and ambulation
- Turning and positioning
- Ranch of motion and muscle strengthening exercises
- Assist with medications
- Assist with meal preparation and feeding
- Complete grocery shopping
- Housekeeping and laundry
- Monitor and observe client behavior
- Report changes in clients health and behavior
- Complete documentation in an accurately and timely manner
- Adhere to Health Insurance Portability and Accountability Act (HIPPA) policies and procedures
- Maintain confidentiality of all information pertaining to clients, family and employees
- Maintain positive working relationships with clients and their families
- Maintain professional appearance
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
- Followed nutritional plans to prepare optimal meals.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
Personal Care Aide II
North Country Home Service
Malone, NY
09.2014 - 02.2019
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Crew
Dairy Queen
Malone, NY
08.2014 - 09.2014
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Janitorial Cleaner
JCEO
Malone, NY
01.2011 - 07.2012
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Dining Room Attendant
Akwesasne Mohawk Casino
Hogansburg, NY
06.2010 - 12.2010
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
Care Treatment Aide
Sunmount DDSO
Tupper Lake, NY
01.1989 - 04.2010
- Supported needs of [Number]+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Franklin Academy High School
Malone, NY 09.1980 - 06.1984
Skills
Medical chart documentation
Medication Management
Wound care maintenance
Light cleaning
Staff collaboration
Cooking meals
Direct Patient Care
Meal planning and preparation
Behavioral Management
Patient care
Medication Administration
First aid and safety
Accomplishments
- Personal Care Aide Basic Training
- Nursing Home Transition and Diversion Waiver
- Home and Community Support Services
- Traumatic Brain Injury Waiver Program
Certification
DCA - Direct Care Aide
Timeline
Direct Care Professional
Citizen Advocates
11.2018 - Current
Personal Care Aide II
North Country Home Service
09.2014 - 02.2019
Crew
Dairy Queen
08.2014 - 09.2014
Janitorial Cleaner
JCEO
01.2011 - 07.2012
Dining Room Attendant
Akwesasne Mohawk Casino
06.2010 - 12.2010
Care Treatment Aide
Sunmount DDSO
01.1989 - 04.2010
High School Diploma -
Franklin Academy High School
09.1980 - 06.1984