Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Peggy Mallette Ratelle

Direct Support Professional
Saranac Lake,New York

Summary

JOB SUMMARY: Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Direct Care Professional

Citizen Advocates
Saranac Lake, NY
11.2018 - Current
  • Provide excellent personal care ie: assist with toileting, skincare, bathing, grooming
  • Assist clients with dressing and undressing
  • Transfer and ambulation
  • Turning and positioning
  • Ranch of motion and muscle strengthening exercises
  • Assist with medications
  • Assist with meal preparation and feeding
  • Complete grocery shopping
  • Housekeeping and laundry
  • Monitor and observe client behavior
  • Report changes in clients health and behavior
  • Complete documentation in an accurately and timely manner
  • Adhere to Health Insurance Portability and Accountability Act (HIPPA) policies and procedures
  • Maintain confidentiality of all information pertaining to clients, family and employees
  • Maintain positive working relationships with clients and their families
  • Maintain professional appearance
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Supervised daily activities and provided assistance to staff.
  • Maintained clean, safe, and well-organized patient environment.
  • Followed nutritional plans to prepare optimal meals.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medication as directed by physician.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.

Personal Care Aide II

North Country Home Service
Malone, NY
09.2014 - 02.2019
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted disabled clients to support independence and well-being.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Crew

Dairy Queen
Malone, NY
08.2014 - 09.2014
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.

Janitorial Cleaner

JCEO
Malone, NY
01.2011 - 07.2012
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Dining Room Attendant

Akwesasne Mohawk Casino
Hogansburg, NY
06.2010 - 12.2010
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
  • Set up and broke down buffet and other self-service areas, organizing components logically.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Care Treatment Aide

Sunmount DDSO
Tupper Lake, NY
01.1989 - 04.2010
  • Supported needs of [Number]+ residents under long-term care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

High School Diploma -

Franklin Academy High School
Malone, NY
09.1980 - 06.1984

Skills

Medical chart documentation

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Accomplishments

  • Personal Care Aide Basic Training
  • Nursing Home Transition and Diversion Waiver
  • Home and Community Support Services
  • Traumatic Brain Injury Waiver Program

Certification

DCA - Direct Care Aide

Timeline

Direct Care Professional

Citizen Advocates
11.2018 - Current

Personal Care Aide II

North Country Home Service
09.2014 - 02.2019

Crew

Dairy Queen
08.2014 - 09.2014

Janitorial Cleaner

JCEO
01.2011 - 07.2012

Dining Room Attendant

Akwesasne Mohawk Casino
06.2010 - 12.2010

Care Treatment Aide

Sunmount DDSO
01.1989 - 04.2010

High School Diploma -

Franklin Academy High School
09.1980 - 06.1984

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Peggy Mallette RatelleDirect Support Professional