Summary
Overview
Work History
Education
Skills
Volleyball Host/Coach
Timeline
Generic

Pekina Mata'utia

Fayetteville,NC

Summary

Accomplished Shift Leader at Chic-Fil-A with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in cash handling and team leadership, demonstrated through effective training and conflict resolution. Achieved significant improvements in service quality by fostering a positive attitude and implementing strategic decisions.

Overview

2
2
years of professional experience

Work History

Shift Leader

Chic-Fil-A
10.2023 - 01.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Barista

Starbucks
09.2022 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Crew Member Team Leader

Tropical Smoothie Café
05.2022 - 08.2022
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.

Education

High School Diploma -

Bradwell Institute
Hinesville, GA
05.2022

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Conflict Resolution
  • Decision-making capabilities
  • Customer Service Management

Volleyball Host/Coach

  • Hosts for Volleyball Open Gyms around the community from 2023 to 2024.
  • Assisted in Coaching for Sandhills Volleyball Mens team from August 2023 to May 2024

Timeline

Shift Leader

Chic-Fil-A
10.2023 - 01.2024

Barista

Starbucks
09.2022 - 02.2023

Crew Member Team Leader

Tropical Smoothie Café
05.2022 - 08.2022

High School Diploma -

Bradwell Institute

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Pekina Mata'utia