Peleti Filipi
Utah 1914 W 1000 S Layton,UT
Summary
First of all, I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven successes include leading teams to achieve high customer satisfaction, resolving complex issues, and driving process improvement with quantifiable results. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transportation Security position. Ready to help the team achieve company goals. However, I am ready to seek and maintain a full-time position that your company will offer me through professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Delivery Representative
American Samoa Telecommunication Authority
01.2020 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving service delivery issues.
- Enhanced operational efficiency by streamlining service delivery processes and procedures.
- Reduced customer wait times with proactive communication and effective scheduling of resources.
- Ensured timely deliveries, maintaining a strong record of punctuality and reliability in service provision.
- Provided exceptional customer support, handling inquiries and complaints professionally and efficiently.
- Collaborated closely with cross-functional teams to enhance overall service quality and consistency.
- Attended daily briefings with supervisors to discuss issues with customer issues.
Education
High School Diploma -
Nuuuli Vocational High School, American Samoa
Pago Pago, AS 9679906.2019
Skills
- Conflict resolution
- Quality assurance
- Escalation management
- Attention to detail
- Team collaboration
- Training and development
- Active listening
- Excellent communication
- Time management
- Problem-solving abilities
- Performance monitoring
- Technical proficiency
Certification
- Service Delivery Representative, ASTCA (American Samoa Telecommunication Authority - 2020-2024
- Welding Trade Certificate, Training [High School]- 2017-2019
Languages
Samoan
Native or Bilingual
English
Full Professional
References
Sa Soli (Supervisor)
Dorothy Tini (Youth Preseident)
Timeline
Service Delivery Representative
American Samoa Telecommunication Authority
01.2020 - 01.2024
High School Diploma -
Nuuuli Vocational High School, American Samoa
- Service Delivery Representative, ASTCA (American Samoa Telecommunication Authority - 2020-2024
- Welding Trade Certificate, Training [High School]- 2017-2019
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