PEMA DORJEE
Queens
Summary
Dynamic customer service professional with experience at Shangri-La's Eros Hotel, Also customer service at grocery store and restaurant, skilled in Microsoft Office and Google Workspace. Adept at resolving complaints and ensuring operational excellence, contributing to a welcoming environment for all patrons. Hardworking and reliable employee with extensive background operating registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Cashier
Taiyo Foods Japanese Grocery Store
Sunnyside
12.2025 - Current
- Handled cash, credit, and electronic payments accurately during shifts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Managed cash register operations and handled various payment methods.
- Addressed customer complaints promptly and professionally, fostering a positive shopping environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Guided customers in selecting products and addressing inquiries about Japanese foods to enhance their shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of checkout area and store displays.
- Collaborated with team members to restock shelves with fresh merchandise.
- Managed returns and exchanges of merchandise per store policies, ensuring customer satisfaction and compliance.
Casher/Server
Phayul Restaurant
Queens
01.2025 - Current
- Delivered exceptional customer service, swiftly resolving inquiries to enhance guest satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Greeted customers, answered questions and provided general information regarding menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Coordinated with kitchen staff to facilitate timely food delivery, enhancing overall dining experience.
- Ensured cleanliness and organization of dining area and utensils to create a welcoming environment.
- Managed cash register operations and balanced cash drawers daily.
- Processed payments using POS system and accepted cash, credit cards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Ensured compliance with health and safety regulations in food handling areas.
- Set up tables in between patrons to reduce wait times.
Assistant Manager
Shangri-La's Eros Hotel
New Delhi
06.2021 - 11.2022
- Assisted in managing daily hotel operations and guest services.
- Assisted Hotel Manager in developing strategies that increased guest satisfaction scores by addressing key service areas.
- Coordinated staff schedules and developed training programs for new employees to enhance service quality.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Monitored inventory levels for supplies and placed orders promptly.
- Resolved guest complaints promptly to maintain high customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Bachelor of Arts - Political Science
University of Delhi
New Delhi, INDIA07-2017
High School Diploma -
Tibetan Homes School
Mussoorie, India04-2014
Skills
- Cash register operation
- POS system operations
- Checkout monitoring
- Inventory management
- Customer service
- Team collaboration
- Microsoft Office
- Google Workspace
- Service excellence
- Empathy skills
Languages
English
Professional
Hindi
Professional
Chinese (Mandarin)
Elementary
Nepali
Elementary
Tibetan
Full Professional
Timeline
Cashier
Taiyo Foods Japanese Grocery Store
12.2025 - Current
Casher/Server
Phayul Restaurant
01.2025 - Current
Assistant Manager
Shangri-La's Eros Hotel
06.2021 - 11.2022
Bachelor of Arts - Political Science
University of Delhi
High School Diploma -
Tibetan Homes School