Pemba Gyatso Lama
New York,NY
Summary
Dynamic customer service professional with a proven track record in enhancing dining experiences through effective communication and problem-solving. Highly adaptable and collaborative, ready to contribute to exceptional service delivery.
Overview
1
1
year of professional experience
Work History
The French Spot Cafe
The French Spot
Cedar City, Utah
07.2025 - 03.2026
- Greeted customers warmly, enhancing dining experience through personalized menu guidance.
- Prepared and served beverages efficiently during peak hours.
- Maintained cleanliness of dining area and tables, ensuring a welcoming environment for guests.
- Processed customer orders accurately, contributing to efficient service and customer satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new team members on operational procedures.
- Handled customer inquiries and resolved minor issues promptly.
- Restocked supplies and inventory to maintain service readiness.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
Red Fort Cuisine of India
Red Fort
Cedar City, Utah
01.2025 - 06.2025
- Delivered exceptional customer service to elevate dining experience and foster repeat business.
- Provided excellent customer service to ensure satisfaction.
- Addressed customer inquiries and resolved complaints to maintain satisfaction and loyalty.
- Offered attentive service to high volume of daily customers, ensuring timely and accurate order fulfillment.
- Took and processed food and drink orders accurately.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on restaurant procedures.
Education
Bachelor of Science - Nursing
LaGuardia Community College
Long Island City, NY04-2030
Skills
- Food safety
- Customer service
- Time management
- Organization
- Team collaboration
- Emergency response
- Problem-solving
- Flexible and adaptable
- Communication skills
Timeline
The French Spot Cafe
The French Spot
07.2025 - 03.2026
Red Fort Cuisine of India
Red Fort
01.2025 - 06.2025
Bachelor of Science - Nursing
LaGuardia Community College