Penelope Baldwin
Arlington,TX
Summary
Experienced regional director with a proven track record of leadership and strategic management. Skilled in overseeing operations, implementing initiatives, and fostering strong relationships with stakeholders. Results-oriented, innovative, and adept at guiding teams to achieve organizational objectives within diverse geographic areas.
Overview
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Regional Director
HHSC Residential Child Care Regulation
Arlington, TX
10.2022 - 04.2026
- Oversaw regional compliance with child care regulations, federal and state laws, and statutes.
- Implemented training programs for staff on regulatory requirements and best practices.
- Coordinated inspections and evaluations of residential child care facilities.
- Collaborated with stakeholders to address concerns in residential care settings.
- Analyzed reports to identify trends and improve regulatory processes.
- Managed communication between regulatory bodies and child care providers effectively.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
- Created work environment empowering employees throughout the region, resulting in improved morale and productivity.
Program Administrator
HHSC Child Care Regulation
Arlington, TX
01.2020 - 10.2022
- Managed regulatory documentation and compliance for child care facilities.
- Coordinated training sessions for staff on child care regulations and policies.
- Developed and maintained databases for tracking licensing applications and inspections.
- Conducted site visits to evaluate adherence to safety standards in child care programs.
- Facilitated communication between stakeholders including providers, families, and government agencies.
- Supported the implementation of state-wide initiatives to improve child care services.
Education
Master of Science - Nonprofit Administration
Louisiana State University Shreveport
Shreveport , LA 01.2025 - 03.2026
Master of Arts - Social Work
Texas Tech University
Lubbock, TX 08.1992 - 08.1998
Skills
- Regulatory compliance
- Interviewing and investigative techniques
- Team development
- Process improvement
- Public speaking
- Staff training and development
- Relationship building
Certification
- Mediator Certificate - UT San Antonio, May 2026
References
References available upon request.
Timeline
Master of Science - Nonprofit Administration
Louisiana State University Shreveport
01.2025 - 03.2026
Regional Director
HHSC Residential Child Care Regulation
10.2022 - 04.2026
Program Administrator
HHSC Child Care Regulation
01.2020 - 10.2022
Master of Arts - Social Work
Texas Tech University
08.1992 - 08.1998