Results-driven Regional Director with proven expertise in performance analysis, team collaboration, and regulatory compliance. Committed to enhancing customer satisfaction and fostering high-performing teams.
Overview
9
9
years of professional experience
Work History
Regional Director
Tri County Care
BROOKLYN
07.2023 - Current
Oversaw regional operations, and ensured compliance with regulations.
Cultivated high-performing teams through implementation of inclusive work culture.
Fostered open dialogue to improve collaboration and align with organizational goals.
Reviewed employee performance, delivering feedback and coaching for performance enhancement.
Facilitated communication between management and staff to foster a collaborative environment.
Analyzed team performance on a daily basis through the review of in-depth reports.
Maximized performance through coaching, recognition and providing effective feedback.
Care Manager Supervisor
Tri County Care
BROOKLYN
07.2019 - 07.2023
Attended and actively participated in meetings to provide and receive information on individual goals.
Facilitated team meetings to discuss care strategies, address challenges, and enhance collaboration among the team.
Developed and implemented a care management plan to address the needs and goals of the individuals served.
Conveyed training programs for new staff on care protocols and procedures.
Implemented process improvements to enhance client satisfaction and outcomes.
Care Manager
Hamspik of Kings County
BROOKLYN
06.2017 - 07.2019
Created plan of care to assist individuals in reducing barriers and enabling community integration.
Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
Conducted comprehensive assessments to identify client needs and develop tailored care plans.