Regional Retail Director with a strong track record in aligning regional strategies with corporate objectives to enhance business growth and profitability. Demonstrated expertise in transforming underperforming districts into revenue-generating operations while fostering high-performing teams and ensuring operational compliance.
Overview
11
11
years of professional experience
Work History
Regional Director
ATN Shops Corp
Palmetto
03.2022 - Current
Developed and executed regional strategies aligned with corporate objectives to drive business growth, increase market share, and improve profitability.
Directed daily operations across multiple branches, ensuring operational efficiency, compliance with policies, and adherence to service standards.
Managed financial performance by analyzing reports, overseeing budgets, controlling costs, and implementing initiatives to enhance revenue.
Led, mentored, and developed branch managers and staff to build high-performing teams and strengthen employee engagement and productivity.
Identified new business opportunities, cultivated client relationships, and implemented strategies to enhance customer satisfaction and retention.
Ensured compliance with company policies, operational standards, and regulatory requirements while reporting key performance indicators (KPIs) to senior leadership.
District Manager
Premium Retail Services – National Retail for Wal-Mart
Fort Worth
05.2021 - 03.2022
Led, coached, and motivated team of 9 Sales Managers and 52 associates inside Wal-Mart, fostering a collaborative environment.
Develop, lead and coach high-performing team managers.
Lead recruiting efforts to maintain top talent.
Establish and build relationships with Wal-Mart Senior Leadership, Premium Leadership and Partners.
Analyze performance data to overcome challenges and capitalize on opportunity.
Analyze, investigate and resolve issues concerning policy, operations, and processes.
Conducted regular field visits and maintained high visibility within district to promote operational excellence.
District Manager
Market Source – National Retail for Target
Dallas
05.2019 - 09.2020
Led, coached, and motivated a team of 14 leads and 36 part-time associates inside Target.
Establish and build relationships with Target Senior Leadership, Market Source Leadership and Partners on all aspects of the business.
Identified opportunities through daily analysis of sales and operational reporting to enhance sales performance.
Coordinate with field team to create specific action plans to improve performance.
Mentored and coached sales associates using specific behaviors and tactics to meet KPIs.
Analyze, investigate and resolve issues concerning policy, operations, and processes.
Managed hours budget for labor and overtime while achieving monthly sales goals.
Identify and attract great talent through partnership with company recruiters, as well as personally creating job postings through job sites, social media and internal referrals, reviewing applications, screening candidates.
Planned and executed marketing events, including outreach programs and sales events.
Regional Manager
Market Source – National Retail for T-Mobile
Fort Worth
03.2015 - 02.2018
Led, coached, and motivated a team of 9 full-time multi-unit Field Managers in Costco’s, Military AAAFES, and Car Toys across Texas and Louisiana, expanding to a team of 27 in a multi-state regional territory.
Establish and build relationships with T-Mobile Senior Leadership, Market Source Leadership and Partners on all aspects of the business.
Analyze, investigate and resolve issues concerning policy, operations, and processes.
Identified and executed innovative strategies to drive sales growth in partnership with Walmart, Wireless Advocates, and Costco across 23 locations.
Mentored and coached sales associates during company restructuring, applying developed behaviors and tactics to improve performance and reduce attrition while assessing KPIs.
National trainer and mentor for new District Managers onboarding.
Achievements
April 2016 with 115% to plan as well as 100% YOY.
Q2 2016 with 108% to plan as well as 100% YOY.
YTD 2017 53% Market Share Texas Region and 143% to goal and 131% YOY.
Education
United States Army -
US ARMY
03-1989
Computer Aided Drafting - Graduated with Honors
Elkin Institute of Technology
Dallas, TX
01-1989
Skills
Strategic leadership and oversight
Operational excellence and compliance
Performance management and monitoring
Retail operations and inventory control
Loss prevention and shrink reduction
P&L ownership and budget optimization
Process standardization and improvement
Market expansion and territory growth
Team leadership and talent development
Customer experience and satisfaction
Brand standards and presentation
Loyalty programs and customer feedback
Coaching, mentoring, and workforce planning
Succession strategies and high-performance teams
Data-driven decision making and analytics
Technology integration and conflict resolution
Change management and retail systems
Sales forecasting and trend analysis
Volunteer Experience
Tarrant Area Food Bank, Volunteer
Timeline
Regional Director
ATN Shops Corp
03.2022 - Current
District Manager
Premium Retail Services – National Retail for Wal-Mart