Alicia Acevedo
Passaic Park,New Jersey
Summary
Experienced operations manager and high-energy business administrator with a proven track record of leadership, critical thinking, and project management. Over a 10+ year administrative career, honed skills in enhancing business plans and day-to-day activities through effective planning and problem-solving abilities. With 8+ years of experience as a talented leader, results-driven and resilient in developing teams, improving processes, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and talent for identifying areas in need of improvement make a valuable asset.
Overview
21
21
years of professional experience
Work History
Regional Director
One Oak Medical Group
03.2025 - Current
- Manage the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Lead cross-functional teams to achieve company-wide goals and initiatives within the region.
- Set team and individual KPIs and provide regular, actionable feedback.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Provide regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Achieve team goals through formalized training plans, coaching, and performance management.
- Analyze patient feedback and identified areas for improvement to drive business success.
Operations Manager
Hudson Pro Health Management
07.2023 - 03.2025
- Project & Account Oversight: Lead operational strategy and execution across ten multi-specialty medical offices, ensuring alignment with company objectives and client needs.
- Patient & Attorney Relations: Serve as a key liaison between executive leadership, external accounts, and internal teams, ensuring clear communication and seamless patient service delivery.
- Process Optimization: Develop and implemented a company-wide Standard Operating Procedures (SOP) system, streamlining scheduling, reporting, and compliance tracking.
- Budget & Resource Management: Managed 14 office budgets, controlled spending on supplies, and optimized resource allocation, achieving a 12% reduction in unnecessary expenses.
- Improved employee retention rates by creating a positive work environment that fostered job satisfaction and career advancement opportunities.
- Cross-Functional Collaboration: Work with finance, compliance, and project management teams to drive operational improvements and enhance reporting accuracy.
- Strategic Planning & Execution: Direct key projects, including the successful opening of a new office and the closure of an underperforming location, ensuring seamless transitions.
- Data-Driven Decision Making: Provide regular operational reports and insights to the COO and CEO, contributing to data-driven strategic planning and performance evaluations.
Project Coordinator/ Physician Liaison
Bayonne Hospital LLC
01.2021 - 07.2023
- Devise and implement project plans and budgets to ensure successful execution.
- Analyze and identify strategic opportunities to advance business development models with physician partners.
- Manage competing demands and professionally adapt to frequent change, delays and unexpected events.
- Establish rapport, engage with physicians and develop strong relationships with clinical/clerical office staff as well as all personnel who are involved in patient journeys.
- Compile daily department report, detailing all key activities and outlining project progress.
Support Coordinator/Case Manager
Neighbours, Inc
03.2018 - 01.2021
- Streamlined processes central to developing individual support plans and budgets ranging from $18K to $400K.
- Audited internal processes to resolve key operational issues impacting incident management, quality monitoring, and treatment planning.
- Worked with other departmental staff to answer questions and resolve care plan problems.
- Improved the comprehensiveness of project management regarding care operations.
Executive Administrator
Beacon Health Options
05.2016 - 03.2018
- Relied upon as a key asset of senior executives to ensure accurate records management, efficient meeting management, and strong community relations.
- Entrusted with collaborating with department leaders on recruiting, interviewing, hiring and execute training programs.
- Strengthened community relations while leading an internal employee engagement committee to execute fundraising initiatives.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
Executive Coordinator
PC Tan
03.2014 - 05.2016
- Honed operations management, project management, and communications skills while supporting the CEO and executive suite members in handling internal communication, customer communication, meeting management, event management, and presentation development.
Marketing Coordinator
Fagor America
06.2012 - 03.2014
- Promoted from Customer Service Representative wherein customer satisfaction was consistently improved through exceptional resolution of conflicts, issues and concerns while responsible for organizing company’s call log, circulating correspondence, coordinating meetings and answering customer inquiries on behalf of the Customer Support team.
Regional Administrator
Aflac
08.2011 - 06.2012
- Established strong relationships between regional offices, fostering collaboration and information sharing.
- Managed budgets for multiple projects, ensuring financial accountability and adherence to guidelines.
- Coordinated cross-functional teams to execute projects efficiently and effectively, meeting deadlines consistently.
Lead Bank Teller - Part Time
Chase Bank
05.2009 - 08.2011
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw evening shift staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
Bank Teller - Part Time
Valley National Bank
05.2007 - 05.2009
- Managed high-volume transactions during peak hours while maintaining attention to detail.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by answering inquiries, maintaining confidentiality and protecting sensitive financial information.
Cashier Team Lead
Fairfield Garden Center
03.2005 - 05.2007
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Office Assistant
Wegner & Wegner Law Firm
06.2004 - 03.2005
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and bi-lingual client inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Master of Science - Healthcare Services Management & Analytics
Rutgers University
New Brunswick, NJ2020
Bachelor of Science - Marketing & Management
Montclair State University
Montclair, NJ2012
Skills
- Quality Control Procedures
- Effective Written and Verbal Communication
- Account & Project Management
- Budget & Financial Oversight
- Client & Vendor Relationship Management
- Process Improvement & SOP Development
- Team Leadership & Mentorship
- Strategic Planning & Execution
- Cross-Functional Collaboration
- Compliance & Regulatory Oversight
Languages
Spanish
Full Professional
Timeline
Regional Director
One Oak Medical Group
03.2025 - Current
Operations Manager
Hudson Pro Health Management
07.2023 - 03.2025
Project Coordinator/ Physician Liaison
Bayonne Hospital LLC
01.2021 - 07.2023
Support Coordinator/Case Manager
Neighbours, Inc
03.2018 - 01.2021
Executive Administrator
Beacon Health Options
05.2016 - 03.2018
Executive Coordinator
PC Tan
03.2014 - 05.2016
Marketing Coordinator
Fagor America
06.2012 - 03.2014
Regional Administrator
Aflac
08.2011 - 06.2012
Lead Bank Teller - Part Time
Chase Bank
05.2009 - 08.2011
Bank Teller - Part Time
Valley National Bank
05.2007 - 05.2009
Cashier Team Lead
Fairfield Garden Center
03.2005 - 05.2007
Office Assistant
Wegner & Wegner Law Firm
06.2004 - 03.2005
Bachelor of Science - Marketing & Management
Montclair State University
Master of Science - Healthcare Services Management & Analytics
Rutgers University
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