Jennifer Alcaraz

-Answered patient phone calls in regard to making doctor appointmrnt, referrals, medication refills etc.

• Kept records of calls placed and charges incurred.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Connected callers with appropriate professional, department or business.

• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports and other information.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Processed loans within various departments to achieve timely, accurate and fair proceedings.
• Reviewed financial statements and contacted institutions and customers to clarify details.

• Greeted clients, showed apartments, and prepared leases.
• Responded to requests and scheduled appointments for property showings.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Distributed and followed up on tenant renewal notices.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Verified tenant incomes and other information before accepting lease applications.