Penelope Feliz
New York,NY
Summary
Diligent legal assistant with a robust background in litigation. Adept at handling complex legal disputes and successfully managing the entire litigation process, from drafting pleadings to coordinating with legal teams. Demonstrates proven expertise in legal research and case analysis, showcasing strong problem-solving and critical thinking abilities.
Overview
6
6
years of professional experience
Work History
Litigation Specialist
Bursor & Fisher
07.2021 - Current
- Conducted detailed client intakes and entered information into company database.
- Managed complex cases involving multiple plaintiffs, including gathering, analyzing and organizing client information
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Conducted thorough legal research, aiding attorneys in building strong cases.
- Maintained litigation docket and calendars for 5 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Maintain regular communication with clients, providing updates on case progress
- Trained new staff on firms legal software and materials
Personal Injury Case Manager
Oasis Financial
05.2019 - 06.2021
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care. (80 calls per day)
- Obtain, review, analyze and summarize medical records and legal documents
- Review funding contacts with clients, thoroughly explaining terms, fee and conditions
- Conducted through review of case files verifying the validity of claims and case details to determine funding eligibility
- Interfaced with attorney to obtain necessary documentation (medical records, police reports and insurance details)
- Processed and managed all direct deposit transactions
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
Personal Injury Paralegal
Leonard Zack & Associates
10.2018 - 04.2019
- Managed approximately 30 incoming calls and emails per day.
- Assist in preparing for depositions.
- Draft pleadings, briefs and discovery process.
- Participated in client meetings, providing case updates and gathering essential information to support case strategy and development
- Reviewing and finalizing bills and issuing invoices to clients
- Completed electronic court filings at state and federal levels.
- Created weekly, monthly, and quarterly expense reports.
- Strengthened attorney-client relationships with excellent customer service during intake interviews and ongoing communications.
Education
BBA -
BERKELEY COLLEGE
New York, NY05-2021
Skills
- Microsoft Office Suite
- Google Workspace
- Adobe Acrobat
- LexisNexis
- Westlaw
- PACER
- Legal writing
- Document drafting
- Research and data collection
Timeline
Litigation Specialist
Bursor & Fisher
07.2021 - Current
Personal Injury Case Manager
Oasis Financial
05.2019 - 06.2021
Personal Injury Paralegal
Leonard Zack & Associates
10.2018 - 04.2019
BBA -
BERKELEY COLLEGE
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