Penelope （Jingchen) Li
Saline,Michigan
Summary
Dynamic and bilingual professional with a proven track record in operations management and customer service. Excelled at Evergreen Oriental, Inc., enhancing project execution and interdepartmental collaboration. Skilled in corporate communications and client acquisition, leveraging expertise in human resources to drive team success. Recently launched a small business specializing in handmade press-on nails, further showcasing entrepreneurial skills, creativity, and customer relations expertise. Demonstrates exceptional multitasking abilities and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Operations Intern
Evergreen Oriental. Inc
06.2023 - Current
- Participated in project management activities, assisting in the planning, execution, and monitoring of key initiatives.
- Facilitated communication between departments, fostering a collaborative environment that supported business objectives.
- Supported marketing efforts by analyzing demographic information for targeted campaigns.
- Gained valuable exposure to various aspects of the business, including but not limited to finance, marketing, and human resources.
Waitress and Hostess
Evergreen Modern Restaurant
06.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Capitol Cleaners
06.2019 - 09.2021
- Experienced with social media and communications platforms
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Responded quickly to meet customer needs and resolve problems
- Troubleshot minor problems and reported larger technical issues
- Committed to delivering excellent customer service while working in a fast-paced environment
Delivery Driver/Customer Service
Domino's
06.2021 - 12.2021
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
- Read maps and followed written and verbal geographic directions
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Verified that orders were complete upon delivery before leaving customer's premises
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record
Education
BBA - Business
Eastern Michigan University
Ypsilanti, MI06-2025
High School Diploma -
Saline High School
Saline, MI06.2021
Skills
- Bilingual: Chinese Mandarin, English
- Operations Management
- Customer service
- Corporate Communications
- Human Resources
- Client acquisition
Certification
- Social Media Certified by HubSpot Academy. Valid from Oct 1 2024 - Oct 31 2026
- Bilingual Certificate
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Business Operations Intern
Evergreen Oriental. Inc
06.2023 - Current
Waitress and Hostess
Evergreen Modern Restaurant
06.2022 - Current
Delivery Driver/Customer Service
Domino's
06.2021 - 12.2021
Customer Service Representative
Capitol Cleaners
06.2019 - 09.2021
BBA - Business
Eastern Michigan University
High School Diploma -
Saline High School
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