Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Penelope Paige Penman

Grosse Pointe

Summary

Adaptable and hardworking professional with extensive experience in fast-paced hospitality environments. Proven skills in multitasking and delivering exceptional food and beverage service. Committed to creating welcoming spaces for guests and pets while ensuring cleanliness and safety. Passionate about enhancing customer experiences through excellent service and a positive atmosphere.

Overview

8
8
years of professional experience

Work History

Cashier, Line Cook, Barista, Prep Cook

James Oliver
Detroit
08.2024 - Current
  • Prepared drinks and food orders while managing POS transactions
  • Handled ingredient prep, ensured cleanliness and safety in the kitchen
  • Provided friendly, efficient service in a fast-moving environment

Bartender & Hostess

Sushi Zen
Brighton
01.2024 - 04.2024
  • Mixed and served cocktails, and assisted servers with guest needs.
  • Managed reservations and seating to ensure a smooth guest experience.
  • Maintained a warm, upbeat atmosphere for guests while remaining professional at all times

Server, Cashier, Bar Help, Hostess

Ima
Detroit
06.2021 - 12.2023
  • Took orders and served food and beverages to ensure timely service.
  • Supported bar team in daily operations and customer engagement.
  • Supported kitchen team in added garnishes and ensures food is visually elegant
  • Quickly cleaned and reset tables to enhance dining experience.
  • Maintained strong customer relationships to promote loyalty.

Behavior Technician

Gateway Pediatric Therapy
Sterling Heights
10.2022 - 06.2023
  • Provided individualized support to children through consistent communication and care.
  • Reinforced positive behavior while teaching coping skills essential for pet-friendly environments.
  • Utilized patience and empathy to create a nurturing atmosphere for children's development.

Receptionist

Hampshire College
Amherst
09.2018 - 12.2020
  • Coordinated meetings and managed calls for staff while designing flyers for student events.
  • Provided calm and welcoming presence to enhance campus engagement.
  • Deescalated interactions with distressed or hostile parents effectively.

Dishwasher & Kitchen Assistant

Mi Pueblo
Detroit
06.2017 - 08.2020
  • Maintained cleanliness in kitchen operations.
  • Assisted with prepping ingredients and closing tasks, demonstrating strong work ethic.
  • Adapted to a fast-paced environment requiring high focus, attention to detail, and efficiency.

Education

Bachelor’s Degree - Psychology

Hampshire College
Amherst, MA
05.2021

High School Diploma -

Grosse Pointe South High School
Grosse Pointe Farms, MI
06.2017

Skills

  • Animal-Friendly
  • Calm Under Intense Pressure
  • Food & Drink Service
  • Collaboration
  • Clear Communication
  • Adaptability
  • Google Docs
  • Microsoft Word
  • Microsoft Excel
  • Adobe Draw
  • Photoshop
  • Reception
  • Scheduling
  • Customer Engagement
  • Hospitality
  • Cleanliness
  • Safety Practices
  • Community Building

Languages

Spanish
Professional
Japanese
Limited
Norwegian
Elementary

Timeline

Cashier, Line Cook, Barista, Prep Cook

James Oliver
08.2024 - Current

Bartender & Hostess

Sushi Zen
01.2024 - 04.2024

Behavior Technician

Gateway Pediatric Therapy
10.2022 - 06.2023

Server, Cashier, Bar Help, Hostess

Ima
06.2021 - 12.2023

Receptionist

Hampshire College
09.2018 - 12.2020

Dishwasher & Kitchen Assistant

Mi Pueblo
06.2017 - 08.2020

Bachelor’s Degree - Psychology

Hampshire College

High School Diploma -

Grosse Pointe South High School