Penelope Smith
Indianapolis,IN
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Ritter's Frozen Custard
Indianapolis, IN
07.2022 - Current
- Supervised daily operations, ensuring efficient customer service and product quality.
- Trained and mentored new team members on operational procedures and customer engagement strategies.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours and special events.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
Catering Staff Member
Ritz Charles
Carmel, IN
06.2025 - 08.2025
- Provided exceptional customer service during events and functions, ensuring guest satisfaction.
- Oversaw inventory management and supply ordering to maintain stock levels for events.
- Provided friendly, courteous service to create memorable moments for guests.
Staff Member
Ace Party Rental
Indianapolis, IN
06.2023 - 08.2025
- Assisted in developing operational procedures that reduced delays during peak rental seasons.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Education
Bachelor of Science - Mathematics(Statistics)
Purdue University-Indianapolis
Indianapolis, IN05-2027
Bachelor of Science - Quantitative Economics
IU Indianapolis
Indianapolis, IN05-2027
Skills
- Python and R programming
- Detail Oriented
- Analytical and Critical Thinking
- Strong Communicator and Collaborator
Certification
-Data Science Fundamentals with Python and SQL Specialization
-Microsoft 365 Fundamentals Specialization: Work Smarter with Microsoft Excel
Timeline
Catering Staff Member
Ritz Charles
06.2025 - 08.2025
Staff Member
Ace Party Rental
06.2023 - 08.2025
Shift Lead
Ritter's Frozen Custard
07.2022 - Current
Bachelor of Science - Mathematics(Statistics)
Purdue University-Indianapolis
Bachelor of Science - Quantitative Economics
IU Indianapolis