Dedicated and experienced professional seeking the Immigration Service Officer position, leveraging a solid background in criminal justice, operational management, and interpersonal skills to make well-informed decisions on complex immigration cases.
Overview
6
6
years of professional experience
Work History
Operations Manager
Amazon.Inc
05.2022 - Current
Member of the Inbound team and assisting in advancing the company's strategic goals
Leads a team of 72 associates and 3 assistant managers in the inbound department, delivering feedback, developing reports, completing audits, and ensuring the shift meets all performance, quality, and safety objectives
Serves as Chairman of the Asian@Amazon affinity group
Serves as Co-Chairman of the Safety Associate Committee.
Conducts regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervisor: Morgan Shiflett at shiftmorg@amazon.com; (540) 969-9917.
Police Patrol Officer
Indianapolis Metropolitan Police Department
01.2021 - 10.2021
Responded to emergency calls and assisted the community
Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.
Enhanced public safety by conducting routine patrols and responding to emergency calls.
Completed detailed reports on all incidents encountered during patrol shifts, ensuring accuracy and proper follow-up procedures were followed.
Handled domestic disputes effectively, utilizing conflict resolution skills to ensure the welfare of all involved parties.
IMPD: (317) 327- 6693
Hakha/Chin Language Consultant
Indiana University- Bloomington
01.2018 - 01.2021
Translated various documents and provided language supports to graduate students
Conducted research on the Chin language and culture to assist in curriculum development
Managed the www.Chinlanguages.org website to promote the Chin language and culture.
Indiana University Blooming
Supervisor: Kelly Berkson at kberkson@indiana.edu; (603) 568-7273.
Education
Bachelor of Arts in Criminal Justice and Sociology -
Indiana University
Bloomington, IN
05.2020
Skills
Strong problem-solving and analytical skills
Process Excellence Lean Processes Lean Six Sigma
Policy Implementation
Operations Management
Performance Management
Workforce Management
Customer Relationship Management (CRM)
Project Management
Excellent communication
Attention to detail
Criminal procedure knowledge
Evidence evaluation
Ethical decision-making
Team collaboration
Critical thinking
Interviewing skills
Organizations
Youth Secretary, Chin Evangelical Baptist Church, 2020 -2022. Managed weekly activities of 250+ youths, including mentoring and training programs. Organized and led youth camps and retreats.
Assistant Treasurer, Chin Youth Organization of Indiana, 2019 - 2022. Managed finances and budgeting for the organization. Assisted in event planning and coordination.
President, Myanmar Student Association at Indiana University, 2019 - 2020. Managed all aspects of the club activities, including event planning and community outreach. Organized cultural festivals and events to promote awareness of Myanmar's culture.
President, International Ambassador Club, Perry Meridian High School, 2014 - 2015. Assisted new international students in acclimating to school and engaging in our community through volunteer services. Promoted and celebrated the culture and festivals of the many diverse students represented.
Active Member, Burmese American Community Institute, 2014 - 2020. Event Management - Summer Intern Summer of 2019. Participated in community events and provided volunteer services. Successfully planned and organized the College and Youth Summit with 7 colleges participating and 200+ participants to promote and create a college-going culture.
Languages
Burmese
Native or Bilingual
Timeline
Operations Manager
Amazon.Inc
05.2022 - Current
Police Patrol Officer
Indianapolis Metropolitan Police Department
01.2021 - 10.2021
Hakha/Chin Language Consultant
Indiana University- Bloomington
01.2018 - 01.2021
Bachelor of Arts in Criminal Justice and Sociology -