Summary
Overview
Work History
Education
Skills
Organizations
Languages
Timeline
Generic

Peng Hlei Thang

Indianapolis,IN

Summary

Dedicated and experienced professional seeking the Immigration Service Officer position, leveraging a solid background in criminal justice, operational management, and interpersonal skills to make well-informed decisions on complex immigration cases.

Overview

6
6
years of professional experience

Work History

Operations Manager

Amazon.Inc
05.2022 - Current
  • Member of the Inbound team and assisting in advancing the company's strategic goals
  • Leads a team of 72 associates and 3 assistant managers in the inbound department, delivering feedback, developing reports, completing audits, and ensuring the shift meets all performance, quality, and safety objectives
  • Serves as Chairman of the Asian@Amazon affinity group
  • Serves as Co-Chairman of the Safety Associate Committee.
  • Conducts regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervisor: Morgan Shiflett at shiftmorg@amazon.com; (540) 969-9917.

Police Patrol Officer

Indianapolis Metropolitan Police Department
01.2021 - 10.2021
  • Responded to emergency calls and assisted the community
  • Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls.
  • Completed detailed reports on all incidents encountered during patrol shifts, ensuring accuracy and proper follow-up procedures were followed.
  • Handled domestic disputes effectively, utilizing conflict resolution skills to ensure the welfare of all involved parties.
  • IMPD: (317) 327- 6693

Hakha/Chin Language Consultant

Indiana University- Bloomington
01.2018 - 01.2021
  • Translated various documents and provided language supports to graduate students
  • Conducted research on the Chin language and culture to assist in curriculum development
  • Managed the www.Chinlanguages.org website to promote the Chin language and culture.
  • Indiana University Blooming
  • Supervisor: Kelly Berkson at kberkson@indiana.edu; (603) 568-7273.

Education

Bachelor of Arts in Criminal Justice and Sociology -

Indiana University
Bloomington, IN
05.2020

Skills

  • Strong problem-solving and analytical skills
  • Process Excellence Lean Processes Lean Six Sigma
  • Policy Implementation
  • Operations Management
  • Performance Management
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Project Management
  • Excellent communication
  • Attention to detail
  • Criminal procedure knowledge
  • Evidence evaluation
  • Ethical decision-making
  • Team collaboration
  • Critical thinking
  • Interviewing skills

Organizations

  • Youth Secretary, Chin Evangelical Baptist Church, 2020 -2022. Managed weekly activities of 250+ youths, including mentoring and training programs. Organized and led youth camps and retreats.
  • Assistant Treasurer, Chin Youth Organization of Indiana, 2019 - 2022. Managed finances and budgeting for the organization. Assisted in event planning and coordination.
  • President, Myanmar Student Association at Indiana University, 2019 - 2020. Managed all aspects of the club activities, including event planning and community outreach. Organized cultural festivals and events to promote awareness of Myanmar's culture.
  • President, International Ambassador Club, Perry Meridian High School, 2014 - 2015. Assisted new international students in acclimating to school and engaging in our community through volunteer services. Promoted and celebrated the culture and festivals of the many diverse students represented.
  • Active Member, Burmese American Community Institute, 2014 - 2020. Event Management - Summer Intern Summer of 2019. Participated in community events and provided volunteer services. Successfully planned and organized the College and Youth Summit with 7 colleges participating and 200+ participants to promote and create a college-going culture.

Languages

Burmese
Native or Bilingual

Timeline

Operations Manager

Amazon.Inc
05.2022 - Current

Police Patrol Officer

Indianapolis Metropolitan Police Department
01.2021 - 10.2021

Hakha/Chin Language Consultant

Indiana University- Bloomington
01.2018 - 01.2021

Bachelor of Arts in Criminal Justice and Sociology -

Indiana University
Peng Hlei Thang