Peni Blunt
Jacksonville ,FL
Summary
Explored career avenues aimed at applying professional expertise, with a focus on expanding knowledge in medical and administrative domains.
Overview
13
13
years of professional experience
Work History
Administrator
Military
St. Marys, GA
02.2022 - 02.2026
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Led transition to paperless office, reducing operational costs and environmental impact.
Home Health Aide
Blue Water Homecare and Hospice
Austin, TX
01.2022 - 02.2022
- Provided companionship and emotional support to patients, fostering a comforting and positive environment.
- Assisted in medication management by reminding clients to take prescribed medications on schedule.
- Monitored vital signs such as blood pressure, temperature, and pulse, reporting changes to healthcare professionals.
- Documented patient care activities accurately to maintain clear and up-to-date records for healthcare teams.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry, linen changes, sweeping, vacuuming, and mopping, ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping, and other light housekeeping duties as instructed by client.
- Prepared balanced meals according to dietary restrictions, promoting health and nutrition for clients.
Licensed Insurance Agent
Florida Blue
Florida City, FL
02.2021 - 09.2021
- Conducted comprehensive needs assessments to determine optimal insurance solutions for clients.
- Facilitated smooth policy renewals by proactively contacting clients and addressing their concerns.
- Educated clients on coverage options and benefits to enhance their understanding of insurance products.
- Processed claims efficiently by gathering necessary documentation and liaising with claims adjusters.
- Collaborated with team members to streamline workflow and improve overall service delivery.
- Delivered personalized consultations to evaluate risks and recommend appropriate coverage plans.
- Maintained up-to-date knowledge of state regulations to ensure compliance in all transactions.
- Provided ongoing support to clients throughout the policy lifecycle to foster long-term relationships.
- Created engaging presentations to communicate complex insurance topics in an understandable manner.
- Participated in team meetings to share insights and contribute to continuous improvement efforts.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Licensed Insurance Agent
Teleperformance
Killeen, TX
06.2017 - 11.2017
- Utilized market research to identify trends and adjust sales strategies accordingly.
- Managed client databases to track interactions and ensure follow-up on pending issues.
- Developed and implemented customer education initiatives to promote awareness of available services.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
Cashier/Bagger
HEB
Killeen, TX
08.2013 - 05.2017
- Processed customer transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained organized and well-stocked merchandise displays to enhance product visibility and attract customers.
- Assisted in inventory management by conducting regular stock checks and replenishing items as needed.
- Engaged with customers during checkout, providing exceptional service and addressing any inquiries or concerns.
- Handled cash, credit, and check transactions with a focus on accuracy and adherence to cash handling procedures.
- Trained new staff members on register operation and customer service best practices to promote team efficiency.
- Monitored and reported discrepancies in cash drawers to management to maintain financial integrity.
- Resolved customer complaints and issues promptly, ensuring a positive shopping experience.
Education
High School Diploma - undefined
Killeen High School
Killeen, TXNo Degree - Health Sciences
American Public University
Charles Town, WVSkills
- Ability to communicate with a diverse population
- Computer literate: Microsoft, Excel, Internet Browsing
- Performed routine clerical duties to include: data entry, filing, documented customers files and completed monthly reports
- Gave cash refunds or issued credit memorandums to customers for returned merchandise
- Answered questions and provide information to customers
- Counted and prepare money for deposit in a financial institution such as a bank
- Advised customers of the location of different products in the store
- Weighed, wrapped or packed goods and removed price tags and special security tabs
- Sold tickets and other items to customer
- Read and recorded totals shown on cash register tape and verify against cash on hand
- Made changes, cashed checks, and issued receipts or tickets to customers
- Operated cash register
- Accepted cash, checks, or credit cards from customers in payment for goods or services and record amounts received
- Called prospective customers to explain types of service or merchandise offered
- Quoted prices and try to persuade customers to buy, using a prepared sales pitch
- Recorded names, addresses, purchases, and reactions of prospective customers
- Referred orders to other workers for filling
- Keyed data from order cards into a computer, using a keyboard
- Developed lists of prospective customers from city and telephone directories
- Met daily sales quotas
- Prepared folders and maintained records of newly admitted patients
Timeline
Administrator
Military
02.2022 - 02.2026
Home Health Aide
Blue Water Homecare and Hospice
01.2022 - 02.2022
Licensed Insurance Agent
Florida Blue
02.2021 - 09.2021
Licensed Insurance Agent
Teleperformance
06.2017 - 11.2017
Cashier/Bagger
HEB
08.2013 - 05.2017
High School Diploma - undefined
Killeen High School
No Degree - Health Sciences
American Public University