Penieli Helen Ianuari
East Greenville,PA
Summary
Dynamic professional with extensive front desk operations experience at Island Hospitality Management, excelling in customer service and transaction management. Proven track record of enhancing guest satisfaction through effective problem-solving and meticulous attention to detail. Expertise in medical office administration, ensuring efficient patient care and accurate insurance verification. Reliable and punctual team player committed to operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Night Auditor/Front Desk
Island Hospitality Management
Lansdale, US
01.2025 - Current
- Checked in and checked out guests efficiently to ensure smooth transitions.
- Prepared and generated reports for night audit to maintain accurate records.
- Answered incoming calls promptly, addressing inquiries and concerns effectively.
- Created guest reservations to maximize occupancy and enhance service delivery.
- Managed guest requests, including wake-up calls, linens, and maintenance issues.
- Processed transactions at shop, ensuring accuracy and satisfaction.
- Assisted with breakfast preparations to provide quality service for guests.
General Operations Assistant
SECURENET PROTECTION SERVICES
Santa Ana, US
09.2018 - 02.2019
- Posted job advertisements on social media and online platforms for open positions.
- Conducted background screenings and interviews to assess candidate qualifications.
- Facilitated orientation training sessions for new hires.
- Coordinated uniform preparations for new employees.
- Managed incoming and outgoing calls efficiently while directing inquiries appropriately.
- Sorted checks and made daily deposits to ensure financial accuracy.
- Configured phones for security personnel to enhance communication.
- Prepared memos and proposals for management teams regarding security sites.
Receptionist/Assistant
Meridian Gardens of Anaheim
Anaheim, US
06.2014 - 03.2015
- Maintained organized reception area while greeting visitors professionally.
- Screened incoming calls, directing them to correct departments promptly.
- Provided assistance to residents regarding questions or concerns.
- Set up refreshment tables and lobby daily for optimal presentation.
- Typed departmental memos and documents to support administrative tasks.
- Created and maintained new employment and resident folders efficiently.
- Handled incoming and outgoing mail correspondence accurately.
- Collaborated with nursing staff to address resident needs effectively.
Medical Assistant Front and Back Office
Irvine Family Care
Irvine, US
06.2011 - 09.2013
- Greeted patients and managed check-in/check-out processes efficiently.
- Collected copayments and verified insurance information for accurate billing.
- Updated patient records and maintained compliance with HIPAA regulations.
- Roomed patients, recorded vital signs, and documented chief complaints accurately.
- Assisted physicians during examinations and procedures to enhance patient care.
- Administered injections and medications as directed by healthcare providers.
- Coordinated lab orders and sent prescriptions to pharmacies promptly.
- Prepared examination rooms for physicals, ensuring cleanliness and organization.
Data Entry Clerk
Kimco Staffing Agency
Anaheim, US
12.2007 - 03.2008
- Performed accurate data entry to support various administrative functions.
Implemented an organized system for alphabetizing and filing documents.
Efficiently filed invoices and folders to optimize workspace management.
Handled mailing of forms, ensuring all were dispatched in a timely manner.
Filing Clerk
Kimco Staffing Agency
Anaheim, US
12.2007 - 12.2007
- Executed data entry tasks to ensure accurate record-keeping.
Organized files by alphabetizing folders for efficient retrieval.
Processed invoices to maintain timely payment schedules.
Accounts Payable
Kimco Staffing Agency
Anaheim, US
10.2007 - 11.2007
- Managed complete accounts payable cycle from invoice entry to payment processing.
- Generated weekly check runs for vendors and subcontractors, ensuring timely payments.
- Oversaw accounts payable and receivable functions, maintaining accuracy in customer and supplier invoicing.
- Reconciled vendor statements with internal reports to resolve discrepancies.
- Conducted data entry and matched invoices with packing slips from the receiving department.
- Compiled accounts payable reports for management review.
- Handled filing and administrative tasks related to accounts operations.
- Coordinated closely with the Accounts Payable team to address invoice issues.
Clerical
Kimco Staffing Agency
Anaheim, US
09.2007 - 10.2007
- Executed data entry tasks to maintain accurate records across systems.
Managed filing processes to ensure organized documentation for various departments.
Prepared new employment folders to facilitate onboarding procedures.
Produced copies for multiple departments to support operational needs.
Secretary
Sal Lapio Homes
Sellersville, US
11.2003 - 04.2004
- Managed schedules for executive team, coordinating meetings efficiently.
- Maintained organized filing system for documents and correspondence.
- Answered and directed incoming calls, responding to inquiries promptly.
- Typed memos and letters for all managers, ensuring clear communication.
- Assisted in preparing reports and presentations for client meetings.
- Handled incoming mail by distributing it to relevant departments.
- Supported office operations through inventory management and supply ordering.
- Performed general office duties to enhance overall productivity.
Assistant Manager
Executive House Apartments
Lansdale, US
01.2003 - 07.2003
- Screened applicants through SafeRent to identify qualified candidates.
- Resolved resident complaints and concerns to enhance community satisfaction.
- Performed data entry, account balancing, and payment processing using AMSI software.
- Organized community functions and designed promotional materials for residents.
Data Entry
Asplundh Tree Co
Willow Grove, US
12.2001 - 04.2002
- Entered invoices into database system for accurate record-keeping.
- Distributed invoices across departments to ensure timely processing.
- Calculated invoice payments to maintain financial accuracy.
Accounts Payable
Movers Specialty Services
Montgomeryville, US
10.1999 - 09.2001
- Advanced from data entry to accounts payable within six months.
- Sorted invoices and directed them to appropriate departments.
- Verified vendor information against original paperwork through calls.
- Printed and distributed checks to vendors efficiently.
- Executed weekly accounts payable check runs for vendors and subcontractors.
- Oversaw accounts payable processes from invoice entry to payment.
- Ensured accuracy of payments made to vendors within accounts payable system.
- Collaborated with accounts payable team to resolve invoice discrepancies.
Teller
Union National Bank
Lansdale, US
02.1999 - 10.1999
- Deposited and cashed customer checks.
- Prepared new account folders for new clients.
- Increased sales through word of mouth and fliers.
- Calculated and recorded the money in the vault every morning and evening.
Education
Medical Assistant - Diploma
American Career College
Anaheim, CA01.2010
General - Diploma
North Penn High School
Lansdale, PA01.1998
Skills
- Vital signs monitoring
- Time management
- Windows proficiency
- Medical receptionist skills
- Insurance verification
- Patient care
- Injection administration
- Microsoft Outlook expertise
- Medical office administration
- Front desk operations
- Transaction management
- Attention to detail
- Team collaboration
- Problem solving
- Adaptability to change
- Organizational skills
- Oral and written communication
- Customer service
- Dependability and punctuality
Certification
Driver's License
Languages
English
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Night Auditor/Front Desk
Island Hospitality Management
01.2025 - Current
General Operations Assistant
SECURENET PROTECTION SERVICES
09.2018 - 02.2019
Receptionist/Assistant
Meridian Gardens of Anaheim
06.2014 - 03.2015
Medical Assistant Front and Back Office
Irvine Family Care
06.2011 - 09.2013
Data Entry Clerk
Kimco Staffing Agency
12.2007 - 03.2008
Filing Clerk
Kimco Staffing Agency
12.2007 - 12.2007
Accounts Payable
Kimco Staffing Agency
10.2007 - 11.2007
Clerical
Kimco Staffing Agency
09.2007 - 10.2007
Secretary
Sal Lapio Homes
11.2003 - 04.2004
Assistant Manager
Executive House Apartments
01.2003 - 07.2003
Data Entry
Asplundh Tree Co
12.2001 - 04.2002
Accounts Payable
Movers Specialty Services
10.1999 - 09.2001
Teller
Union National Bank
02.1999 - 10.1999
Medical Assistant - Diploma
American Career College
General - Diploma
North Penn High School
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