Penina Faatauuu
ARARAT,VICTORIA
Summary
Compassionate Caregiver with expertise in medication administration, patient observation, and personalized care plans. Skilled in enhancing resident well-being through effective communication and fostering team collaboration. Experienced in addressing physical and emotional needs while ensuring high-quality care and satisfaction. Proficient in managing appointments and providing supportive companionship to elderly clients.
Overview
1
1
Language
7
7
years of professional experience
Work History
caregiver
senior center
apia, samoa
05.2021 - 01.2025
- Assisted residents with daily living activities and personal hygiene.
- Monitored patient health and reported changes to nursing staff.
- Provided companionship and emotional support to seniors in need.
- Administered medications according to prescribed schedules and guidelines.
- Improved patient outlook and daily living through compassionate care.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed safe lifting and transferring techniques to transport residents.
- Transported clients to various appointments and errands using safe driving practices. to shop for groceries, attend doctor appointments and run errands.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained cleanliness and safety of common areas within the senior center.
- Organized recreational activities to enhance resident engagement and socialization.
- Collaborated with healthcare professionals to develop personalized care plans.
- Consulted with client care team to continually update care plans.
- Informed the nurse supervisor of the patient’s concerns to ensure timely interventions.
- Instructed family members on how to provide bedside care.
- Educated family members on best practices for caring for aging loved ones.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Receptionist
Taumeasina Island Resort
apia, samoa
11.2021 - 03.2023
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Managed guest reservations using hotel management software efficiently.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Processed payments and maintained accurate transaction records at the front desk.
- Coordinated with housekeeping staff to ensure room readiness for arriving guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Deposited guest valuables into secure hotel safes to ensure safety and security. in hotel safes or safe-deposit boxes.
- Assisted in training new front desk clerks on procedures and customer service standards.
- Verified customer credit to establish a payment method for accommodations.
Receptionist
HealthcareSource
apia, samoa
01.2018 - 09.2021
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled appointments using electronic health record systems efficiently.
- Assisted healthcare staff with administrative tasks and patient flow management.
- Processed patient information and insurance details accurately and promptly.
- Coordinated company events with venues and advised staff of pertinent details.
- Used company badging system to create badges for new employees and visitors.
Education
Associate of Arts - Kitchen of Operation
Polytechnic
Samoa11-2022
High School Diploma -
Sagaga College
Samoa11-2020
Skills
- Medication administration
- Patient observation
- Health monitoring
- Care planning
- Environmental safety
- Patient advocacy
- Electronic health records
- Appointment scheduling
- Lifting and transferring
- Compassionate care
- Problem solving
- Teamwork
- Communication skills
- Empathetic listening
- Record management
- Flexible availability
- Flexible schedule
Languages
English
Professional
Timeline
Receptionist
Taumeasina Island Resort
11.2021 - 03.2023
caregiver
senior center
05.2021 - 01.2025
Receptionist
HealthcareSource
01.2018 - 09.2021
Associate of Arts - Kitchen of Operation
Polytechnic
High School Diploma -
Sagaga College